Job Description: This role involves conducting audits, analyzing data, identifying trends, and supporting continuous improvement initiatives across underwriting and reinsurance functions.
Responsibilities: Underwriting Quality Assurance:
- Monitor transactions / calls as per set targets
- Collect data on the CTQ’s as defined in the SLA and track the same
- Participate in team huddles and provide brief on the Quality position in the process
- Prepare quality presentations and reports as per process requirement
- Providing event-based and frequency-based feedback
- Conduct audits of underwriting files to ensure adherence to internal guidelines, regulatory requirements, and contractual obligations.
- Review and validate underwriting decisions for accuracy and consistency.
- Identify areas for improvement and recommend corrective actions or training needs.
Data Analysis & Reporting:
- Gather and analyze data from audits reviews.
- Prepare detailed reports highlighting trends, gaps, and opportunities for process improvement.
Training & Development:
- Participate in the creation and delivery of training programs for processors and QA staff.
- Provide feedback and coaching based on audit findings.
- Facilitate calibration sessions and consistency checks across teams.
Compliance & Risk Management:
- Ensure compliance with underwriting and reinsurance policies, procedures, and regulations.
- Collaborate with internal audit and risk teams to enhance control frameworks.
Qualifications: Qualifications:
- Bachelor’s degree.
- 2–4 years of experience in insurance underwriting, reinsurance, or quality assurance.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Excel and underwriting systems (e.g., Eclipse).
- Excellent communication and interpersonal skills.
- Knowledge of reinsurance treaties, underwriting guidelines, and regulatory frameworks.
