SHIFT TIMINGS: 24/7 rotational shifts including nights (Night Shift Allowances will be provided)
KEY RESPONSIBILITIES -
Ensures service delivery and customer satisfaction
- Proficient in all aspects of domestic and international travel includes air, car, hotel and rail.
- Process all reservations on behalf of client accounts – air, land and other ancillary services
- Includes all reservation elements including seat assignments and special requests
- Provides advice and consultation to clients for international documentation
- Follows best practices for booking and issuing tickets
- Delivers operational requirements and applies appropriate travel policy guidelines according to client specifications
- Ensures data quality standards are met including reporting elements and traveler profile information.
- Balance efficiency and effectiveness
- Works efficiently to provide prompt service and to meet productivity standards
- Responsible for managing incoming calls and emails within service level expectations
- Ensures tickets and informational requests are provided in a timely manner
- Maintains queues and follow-up on client requests
- Helps team members with overflow work and tasks
- Maintains rapport and works professionally with suppliers, vendors and third-party companies
- Takes steps to avoid debit memos and errors
COMPETENCIES -
- Excellent communication skills both written and verbal
- GDS experience – preferably Amadeus
- A good knowledge of world geography
Self-assertive, Commercial insight and Effective time management
QUALIFICATION & EXPERIENCE-
- Graduate in any stream
- IATA / Diploma in Travel or equivalent
- At least 5 years travel industry experience with at least 2 years in Reservations.
Willing to work in rotational shifts including night shift and weekend working
