Role Summary
We are looking for a passionate and experienced Senior UX/CX Designer to create intuitive, engaging, and customer-centric digital experiences across web and mobile platforms. The ideal candidate will collaborate with cross-functional teams, including Product, Engineering, Content, and Research, to design user experiences that solve complex business problems while meeting customer needs.
You will play a key role in driving user-centered design initiatives, improving design systems, and ensuring consistent, accessible, and high-quality experiences across digital products.
Key Responsibilities
- Design intuitive, user-friendly, and visually appealing digital experiences for web and mobile platforms.
- Create wireframes, user flows, mockups, prototypes, and high-fidelity UI designs.
- Develop and maintain reusable UI components and contribute to the organization's design system.
- Translate user research, analytics, Voice of Customer (VoC), and business insights into effective design solutions.
- Collaborate with Product Managers, Developers, Researchers, and Content Strategists throughout the product lifecycle.
- Advocate for user-centered design principles and ensure accessibility (WCAG) and usability best practices.
- Present design concepts and rationale to stakeholders and incorporate feedback effectively.
- Conduct design reviews and mentor junior designers by providing constructive feedback.
- Evaluate emerging UX trends, design methodologies, and technologies to improve digital experiences.
- Ensure design consistency across products while balancing business goals and technical feasibility.
- Participate in Agile ceremonies, sprint planning, and cross-functional collaboration.
Required Skills & Qualifications
- Bachelor's degree in Design, Human-Computer Interaction (HCI), Graphic Design, or a related field.
- 4+ years of experience in UX Design, UI Design, Interaction Design, Information Architecture, or Product Design.
- Strong expertise in Figma, FigJam, Adobe Creative Suite, and modern design tools.
- Experience conducting user research and applying customer feedback to improve product experiences.
- Strong understanding of design systems, accessibility standards (WCAG), responsive design, and usability principles.
- Experience collaborating with cross-functional teams in Agile environments.
- Ability to communicate design decisions effectively to technical and non-technical stakeholders.
- Strong problem-solving, analytical, and presentation skills.
Preferred Qualifications
- Experience with Adobe Experience Manager (AEM).
- Experience working in healthcare, insurance, or other regulated industries.
- Knowledge of customer journey mapping, personas, and service design.
- Experience leading design initiatives in large enterprise environments.
- Ability to mentor designers and contribute to design strategy.
- Familiarity with design thinking methodologies and data-driven design decisions.
Technical Skills
- Figma
- FigJam
- Adobe Creative Suite
- Design Systems
- Wireframing & Prototyping
- User Research
- Information Architecture
- Interaction Design
- Visual Design
- Responsive Design
- Accessibility (WCAG)
- Agile/Scrum
Soft Skills
- Excellent communication and presentation skills
- Strong collaboration and stakeholder management
- Creative problem-solving mindset
- Attention to detail
- Leadership and mentoring abilities
- Adaptability and willingness to learn
- Customer-first approach
Work Location: Hybrid remote in Noida, Uttar Pradesh (Noida)
