An Assistant Front Office Manager supports the Front Office Manager by supervising daily reception, guest services, and administrative operations. This role ensures smooth check-ins and check-outs, handles guest issues, manages staff shift schedules, and fills in for senior management when needed.
Key Responsibilities
- Daily Operations: Oversee guest registration, room assignments, check-out procedures, and lobby traffic.
- Staff Supervision: Help train, mentor, and schedule front desk agents, bell staff, and night auditors.
- Guest Relations: Greet VIPs, address escalated complaints, and ensure high levels of customer satisfaction.
- Administrative Duties: Monitor attendance, assist with performance evaluations, and run daily shift audit reports.
- Financial Oversight: Handle cash operations, billing adjustments, and support up-selling programs to maximize room revenue.
Required Skills & Qualifications
- Experience: 5 or more years of front desk or guest service experience, preferably in a supervisory capacity.
- Education: High school diploma; a degree in hospitality or business management is a plus.
- Software Knowledge: Proficiency in hotel property management systems (PMS) and Microsoft Office.
- Soft Skills: Strong communication, patience under pressure, problem-solving, and team-leadership abilities.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
