Balaji Dental Centre is a trusted dental practice with a 30-year legacy of excellence in delivering ethical, patient-centric, and advanced dental care. We are looking for a confident, organized, and customer-focused Senior Front Desk Executive to lead our front office operations and ensure an exceptional patient experience.
Key Responsibilities
- Manage patient appointments, scheduling, and follow-ups.
- Welcome patients and provide a warm, professional experience.
- Handle calls, WhatsApp inquiries, emails, and online appointment bookings.
- Coordinate with dentists and clinical staff for smooth patient flow.
- Explain treatment plans, assist with patient counseling, and address general queries.
- Maintain patient records and ensure accurate documentation.
- Handle billing, invoicing, payments, and daily cash reconciliation.
- Manage front office inventory and administrative tasks.
- Supervise and train junior front desk staff, ensuring smooth day-to-day operations.
- Resolve patient concerns professionally while maintaining high service standards.
- Support patient retention through follow-up calls and recall scheduling.
Requirements
- Bachelor's degree preferred.
- Minimum 3–5 years of experience in front desk, reception, or patient coordination (experience in a dental clinic, hospital, aesthetic clinic, or healthcare setting is preferred).
- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal, organizational, and multitasking abilities.
- Proficiency in MS Office and clinic management software is an advantage.
- Ability to work independently and lead a front office team.
- Professional appearance and a customer-first attitude.
What We Offer
- Work with a 30-year-old reputed dental practice.
- Professional, ethical, and supportive work environment.
- Opportunities for career advancement and leadership.
- Exposure to advanced dental treatments and high patient interaction.
- Competitive salary based on experience and performance.
- Performance incentives and career growth opportunities.
Preferred Candidate
- Candidates residing within 5 km of Balaji Dental Centre will be given preference for convenience and punctuality.
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
Work Location: In person
