IMS L1 Operations
Location: Indore, India
Job Duties :
· Responsible for the day-to-day operation and support of IMS services.
· Own the incident bridge and drive the bridge until incident restoration.
· Handling Tickets and restoring the tickets within the SLA and Follow-up Tickets with cross-domain Teams until closure.
· Monitor and troubleshoot IMS incidents to identify the root cause and ensure swift and effective resolution.
· Leverage Kubernetes for networking and container orchestration, ensuring smooth integration and automation with network infrastructure.
· Possess a solid understanding of TLS and UDP protocols and their application in a networking environment.
· Demonstrate an understanding of cloud basics, including cloud networking and the ability to automate network-related tasks in a cloud environment.
· Perform regular technical analysis to ensure the optimization, readiness, and quality of IMS domain.
· Collaborate with internal teams, and vendors to resolve escalated technical issues and implement corrective actions.
· Conduct testing and verification of any new configurations to ensure they meet service requirements.
· Generate reports, analyse service and operational KPIs, and contribute to the improvement of processes and procedures.
· Exhibit strong logging and troubleshooting skills, promptly identifying, and resolving network issues using automation tools and scripting techniques.
· Implementation of changes.
· Handle communications with different domain or engineering and operation team.
· Take ownership of network-related problems, ensuring timely resolution and providing detailed incident reports.
· Be part of a 24/7 shift rotation pool.
· Working from office.
Roles/Responsibilities and Expertise :
· Good monitoring and Ticket handling experience .
· IMS Nodes experience will be pre Preferred .
Pay: ₹292,329.00 - ₹500,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
