Job Description
Candidate should be responsible for providing high quality Software Support to end business clients.
Should have good grasping of new software solutions and products.
Coordinating with third party teams for closures of integration.
Provide closure for pending tasks.
Able to Take a Responsibility for the New task.
Should have Good Support Ticket management Skill Good Communication in English and Hindi.
Coordinate with internal team for Issue Resolving, Identify Bugs and assignment to internal team & coordination with customer for the same.
Required Candidate profile
- Freshers to 3 Years of Experience in the field
- Good Communications skills
- Understanding Customers queries and having an approach towards solution
- Support Need to Be Provided Over Phone, Email, Ticketing Solution & Chat
- Understanding of Windows OS, IIS, SQL is a plus.
- Integration knowledge with API and Identifying Logs is a plus
Job Types: Full-time, Permanent
Pay: ₹264,000.00 - ₹360,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund
Education:
Experience:
- Application support: 1 year (Preferred)
- Software Support: 1 year (Preferred)
- Customer support: 1 year (Preferred)
Location:
- Ahmedabad, Gujarat (Required)
Work Location: In person
