Business Engagement & Stakeholder Management
Act as the primary point of contact for business users
Engage with front-to-back office stakeholders to understand requirements and pain points
Facilitate workshops, discussions, and walkthroughs with business and IT teams
Build strong relationships to drive alignment and timely decision-making
Requirements Gathering & Analysis
Elicit, analyze, and document business and functional requirements
Translate business needs into clear, actionable requirements for implementation in Xceptor
Ensure requirements are well understood by both IT and vendor teams
Process Mapping & Gap Analysis
Document as-is processes in Gresham (reconciliation workflows, matching rules, exception handling)
Define to-be processes in Xceptor aligned with business objectives
Perform detailed gap analysis and recommend improvements
Migration & Implementation Support
Support data mapping, reconciliation logic migration, and workflow configuration
Ensure accurate translation of business rules from Gresham to Xceptor
Collaborate closely with IT teams during build and implementation phases
Define and execute User Acceptance Testing (UAT) scenarios
Validate reconciliation outputs and ensure accuracy of migrated processes
Work with business users to obtain sign-offs
Documentation & Governance
Maintain high-quality documentation including BRDs, FRDs, process flows, and data mappings
Ensure traceability of requirements throughout the project lifecycle
Support reporting and governance activities
