About Satyam Technocrats
Satyam Technocrats is a leading industrial automation company specializing in Line Automation, End-of-Line Packaging, Industrial Robotics, PLC Programming, and Machine Building Solutions. We provide customized automation systems that help manufacturers improve productivity, quality, and operational efficiency.
Job Summary
We are looking for an experienced and customer-focused Service Head to lead our after-sales service and commissioning activities. The ideal candidate will be responsible for managing installation support, troubleshooting, preventive maintenance, service scheduling, customer satisfaction, and leading a team of service engineers to ensure prompt and effective support.
Key ResponsibilitiesService Operations
- Lead the installation, commissioning, and servicing of industrial automation systems.
- Plan and coordinate service schedules and engineer assignments.
- Ensure timely closure of customer complaints and service requests.
- Monitor service quality and maintain high customer satisfaction.
Technical Support
- Troubleshoot PLC, HMI, VFD, Servo, Robotics, and electrical control systems.
- Provide technical guidance to service engineers during breakdowns and commissioning.
- Support remote and on-site diagnostics.
- Coordinate with design and programming teams to resolve technical issues.
Team Management
- Supervise and mentor service engineers and technicians.
- Allocate resources efficiently across service projects.
- Conduct technical training and knowledge-sharing sessions.
- Monitor team performance and service KPIs.
Customer Relationship Management
- Build strong relationships with customers through timely support.
- Handle service escalations professionally.
- Recommend preventive maintenance and system improvements.
- Ensure service reports and customer documentation are completed accurately.
Documentation & Reporting
- Maintain service records, commissioning reports, and AMC documentation.
- Track spare parts requirements and coordinate with stores/procurement.
- Prepare monthly service performance reports.
Required Skills
- Strong troubleshooting skills in industrial automation systems.
- Excellent customer handling and communication skills.
- Ability to lead service teams and manage multiple service calls.
- Good planning and organizational abilities.
- Willingness to travel extensively for customer support.
Technical Knowledge
- PLC Systems (Siemens, Mitsubishi, Delta, Allen-Bradley)
- HMI & SCADA
- Industrial Robotics
- Servo Drives & Motion Control
- VFDs and Industrial Networks
- Electrical Panels & Control Systems
- Pneumatic Systems
Qualifications
- Diploma / B.E. / B.Tech in Electrical, Electronics, Instrumentation, Mechatronics, or Automation Engineering.
- Minimum 5–7 years of experience in industrial automation service, commissioning, or maintenance.
Why Join Satyam Technocrats?
- Lead the service function for advanced industrial automation projects.
- Work with cutting-edge automation, robotics, and machine-building technologies.
- Opportunity to build and mentor a growing service team.
- Career growth in a fast-expanding engineering company.
Pay: ₹35,000.00 - ₹40,000.00 per month
Application Question(s):
Experience:
- Programming Service: 5 years (Required)
Willingness to travel:
Work Location: In person
