Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : O9 Data Integration
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system dependencies and impact of issues.
- Document findings and resolutions to build a knowledge base for future reference.
- Assist in the development and implementation of process improvements to enhance system stability.
- Support junior team members by sharing knowledge and providing guidance when needed.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in O9 Data Integration.
- Experience with data mapping, transformation, and integration techniques related to O9 platforms.
- Strong problem-solving skills to diagnose and resolve complex software issues.
- Familiarity with monitoring tools and incident management processes.
- Ability to analyze system logs and trace errors to their root cause.
- Effective communication skills to coordinate with technical and non-technical stakeholders.
Additional Information:
- The candidate should have minimum 3 years of experience in O9 Data Integration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
