JOB DESCRIPTION – KEY ACCOUNT MANAGER
Position: Key Account Manager – Commercial Vehicles
Department: Sales / Key Accounts
Reports To: Sales Head / General Manager
Industry: Commercial Vehicle Dealership
Experience: 3–7 Years
Location: As per business requirement
1. Key Responsibilities
A. Key Account Management
· Identify, map and manage strategic/key fleet accounts in the assigned territory.
· Develop strong relationships with owners, fleet managers, purchase heads and decision-makers.
· Understand customer fleet requirements, vehicle application and replacement plans.
· Conduct regular customer visits, reviews and business meetings.
· Act as the single point of contact for key customers and resolve escalations.
B. Sales & Business Development
· Achieve monthly, quarterly and annual sales targets for commercial vehicles.
· Generate new business from fleet operators, corporates, institutions and government accounts.
· Identify opportunities for new vehicle sales, fleet expansion and replacement.
· Increase wallet share through upselling and cross-selling of relevant products/services.
· Monitor market trends, competitor activity and customer requirements.
C. Enquiry to Delivery Management
· Handle the complete sales cycle from enquiry, quotation and negotiation to order booking and delivery.
· Coordinate with Sales, Finance, Insurance, RTO and Delivery teams for smooth execution.
· Ensure timely documentation, invoicing, registration and vehicle delivery.
· Coordinate vehicle customization/body-building requirements wherever applicable.
D. Finance & Commercial Coordination
· Coordinate with banks/NBFCs for customer finance requirements.
· Negotiate commercial terms within company/OEM guidelines.
· Follow up on outstanding payments and ensure timely collection.
· Maintain account-wise sales, payment and profitability information.
E. Tender & Corporate Business
· Identify and participate in relevant corporate, institutional and government tenders.
· Prepare quotations, commercial proposals and required documentation.
· Coordinate with management/OEM team for tender submissions and special approvals.
· Track tender results and develop follow-up opportunities.
F. After-Sales & Customer Satisfaction
· Coordinate with Service, Parts and Customer Care teams to ensure smooth after-sales support.
· Address customer complaints and ensure timely closure of escalations.
· Promote service contracts, AMC, maintenance packages and genuine spare parts.
· Conduct regular customer feedback and satisfaction reviews.
G. MIS & Reporting
· Maintain updated customer/account database and sales pipeline.
· Submit daily/weekly/monthly sales and key-account reports.
· Track enquiries, conversions, deliveries, collections and lost-business analysis.
· Prepare account-wise business plans and sales forecasts.
2. Qualification & Experience
· Graduate in BBA/B.Com/Marketing/Automobile/Business Management or equivalent.
· 3–7 years of experience in commercial vehicle, automobile, fleet, transport .
· Experience in fleet/corporate sales and key-account management preferred.
3. Required Skills
· Strong B2B sales and negotiation skills
· Key account & relationship management
· Commercial vehicle product knowledge
· Fleet/customer application understanding
· Excellent communication and presentation skills
· Good knowledge of MS Excel, CRM and MIS
· Strong follow-up and collection skills
· Problem-solving and customer-handling ability
· Willingness to travel extensively for customer visits
4. Preferred Candidate Profile
Candidate should have strong connections with fleet owners, transporters, logistics companies, corporates, infrastructure companies, government/institutional customers and should have a proven track record of achieving commercial vehicle sales targets.
Pay: ₹27,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Provident Fund
Work Location: In person
