Hiring Non-Voice Process Executive | Chat & Email Support | BPO Jobs | Freshers & Experienced | Immediate Joining
2. Industry
BPO / Customer Service / Non-Voice Process / Backend Support
Location:
3rd Cross, Hosur Rd, Madiwala, Koramangala 2nd Block, Koramangala, Bengaluru, Karnataka 560068
3. Work Mode / Job Mode
Work From Office
4. Salary
- Freshers: ₹19,000 per month
- Experienced Candidates: Up to ₹35,000 per month
- Attractive Incentives & Performance Bonuses
5. Job Details
Leading MNC BPO Company
We are hiring energetic, detail-oriented, and customer-focused candidates for the role of Non-Voice Process Executive. The selected candidates will handle customer interactions through email support, chat support, backend operations, data handling, and CRM management while ensuring high customer satisfaction and quality service delivery.
This opportunity is ideal for both freshers and experienced candidates who are looking to build a successful career in the BPO and Customer Service industry. Candidates should possess strong written communication skills, typing skills, problem-solving ability, attention to detail, and the ability to manage customer concerns professionally.
The role includes working on domestic and international non-voice support processes such as customer care support, banking process, backend support, technical support, email handling, live chat support, complaint resolution, and client coordination operations.
Candidates will be responsible for resolving customer queries efficiently, maintaining accurate records, updating CRM systems, and ensuring timely issue resolution through professional written communication.
8. Benefits (Include Key Words)
- Attractive Salary Package
- Monthly Incentives & Performance Bonuses
- Career Growth Opportunities
- Professional Work Environment
- Communication & Process Training
- Skill Development Programs
- Internal Promotion Opportunities
- Stable MNC Work Culture
- Employee Recognition Programs
- Freshers Friendly Hiring
- Job Security & Career Stability
- Team Support & Learning Environment
- Paid Training Support
- Flexible Shift Opportunities
- Exposure to International Processes
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- Roles and Responsibilities (Include Key Words)
- Handle customer queries through chat support and email support professionally
- Resolve customer complaints and service requests efficiently
- Provide accurate information regarding products, services, and policies
- Deliver excellent customer service and maintain customer satisfaction
- Handle backend operations and customer documentation processes
- Maintain professional written communication with customers
- Update customer details and interaction records in CRM systems
- Escalate unresolved or critical issues to higher support teams
- Follow company policies, process guidelines, and compliance procedures
- Meet daily productivity, attendance, and quality targets
- Coordinate with internal departments for issue resolution
- Maintain confidentiality of customer and client information
- Ensure timely follow-up and closure of customer concerns
- Build positive customer relationships and improve customer experience
- Support banking, customer care, technical support, and backend-related processes
- Maintain service quality standards and process compliance
Pay: ₹17,934.91 - ₹32,905.33 per month
Work Location: In person
