About ZEESH
ZEESH is a premium Indian footwear and accessories brand backed by more than three decades of manufacturing and craftsmanship expertise. We combine contemporary design, exceptional materials and strong manufacturing capabilities to build a distinctive modern lifestyle brand.
Role Overview
This is a customer-facing role combining sales conversion, responsive customer support and business development. The successful candidate will deliver a premium ZEESH customer experience, support the Sales Manager, convert D2C opportunities and contribute to B2B revenue across corporate gifting, wholesale and retail partnerships.
Success in this role means confident communication, disciplined follow-up and consistent ownership from first conversation to closed sale.
Key Responsibilities1. D2C Customer Sales & Conversion
· Handle incoming enquiries across WhatsApp, Instagram, the website, phone and other customer channels.
· Understand customer needs and recommend suitable ZEESH products, including guidance on product selection, sizing, pricing and availability.
· Convert enquiries into confirmed orders through persuasive, consultative selling and timely follow-up.
· Handle objections confidently and identify relevant upselling and cross-selling opportunities.
· Work towards defined individual sales, revenue and conversion targets.
2. Abandoned Cart Conversion (ABC)
· Take ownership of the abandoned cart pipeline and contact high-intent customers promptly.
· Understand the reason for drop-off, resolve purchase barriers and guide customers back to checkout.
· Use approved offers or interventions responsibly, maintain a consistent follow-up cadence and record outcomes.
· Track recovery rate, recovered revenue and recurring reasons for abandonment.
3. ZEESH Concierge & Customer Support
· Deliver warm, premium and responsive assistance before, during and after purchase.
· Support customers with order updates, exchanges, returns, product information and other service needs.
· Coordinate internally to resolve issues quickly while protecting the ZEESH brand experience.
· Build customer trust and identify opportunities for repeat purchase and long-term relationships.
4. Corporate Gifting Business Development
· Identify and proactively approach corporates, HR and procurement teams, gifting agencies and event partners.
· Understand gifting requirements, budgets, volumes, timelines and customisation needs.
· Prepare proposals and quotations, coordinate samples and presentations, and follow up persistently to close deals.
· Build and maintain a qualified pipeline for festive, employee, client and event gifting opportunities.
5. Wholesale & B2B Sales
· Prospect and engage wholesalers, retailers, boutiques, distributors, multi-brand outlets and other channel partners.
· Present the ZEESH range and commercial proposition clearly, sharing catalogues, pricing and terms as approved.
· Qualify opportunities, negotiate within authorised parameters and progress accounts from lead to first order.
· Develop repeat business through structured follow-up and responsive account support.
6. Sales Manager Support
· Support day-to-day sales coordination, lead follow-ups, proposal preparation and customer communication.
· Keep prospect, customer and order information accurate and current in the agreed trackers or CRM.
· Coordinate with operations, fulfilment, marketing and other teams to ensure commitments are delivered.
· Escalate risks, customer concerns and commercial decisions promptly.
7. Reporting & KPIs
· Maintain daily and weekly reports covering enquiries, calls, follow-ups, conversions, revenue and pipeline movement.
· Track D2C conversion, ABC recovery, corporate gifting and wholesale/B2B performance against monthly targets.
· Share pipeline forecasts, wins, lost opportunities and actionable customer feedback with the Sales Manager.
· Meet agreed activity, conversion, revenue and deal-closure KPIs.
Candidate Profile
· Smart, confident, articulate and commercially driven, with strong spoken and written English.
· Comfortable initiating conversations by phone, WhatsApp, email and social channels.
· Persuasive, persistent and target-oriented, with the confidence to handle objections and ask for the sale.
· Well organised, responsive and disciplined about follow-up, record-keeping and reporting.
· Able to represent a premium consumer brand with warmth, polish and sound judgement.
· Prior experience in sales, customer-facing roles, retail, e-commerce, inside sales or business development is preferred.
· Comfortable working full-time from Bengaluru and collaborating closely with the Sales Manager.
Compensation:
FIXED SALARY ₹23,000 to ₹25,000 per month
Performance incentives are paid over and above the fixed salary and linked to:
· D2C sales conversions
· Abandoned cart recovery
· Corporate gifting deal closures
· Wholesale and B2B sales
· Achievement of monthly sales targets
The structure is designed to reward consistent sales performance and successful deal closure.
What This Role Offers
· Direct exposure to both consumer sales and business development in a growing premium Indian brand.
· A broad role with ownership across customer conversion, corporate gifting and wholesale growth.
· Clear performance measures and meaningful upside through the incentive programme.
Interested candidates should share their CV and a short note outlining relevant sales or customer-facing experience.
Pay: ₹23,000.00 - ₹25,000.00 per month
Work Location: In person
