Customer Support Associate (French)
Company: Hopper Universal – Travel Process
Job Location: Thane, Maharashtra (Work From Office)
Employment Type: Full-Time
Hiring: Immediate
Open Positions: 10
Salary
- Annual CTC: Up to ₹9.0 LPA
Work Schedule
- 24×7 Rotational Shifts
- 2 Rotational Weekly Offs
Job Overview
We are looking for fluent French-speaking Customer Support Associates to join the Hopper Universal Travel Process. In this role, you will handle voice support for international customers, assisting them with travel bookings, itinerary modifications, flight updates, cancellations, refunds, and general travel-related queries while delivering an exceptional customer experience.
Key Responsibilities
- Handle inbound and outbound customer voice interactions in French with professionalism and accuracy.
- Assist customers with travel bookings, flight updates, cancellations, refunds, and travel-related inquiries.
- Deliver high-quality customer service while meeting operational KPIs and quality standards.
- Document customer interactions accurately and escalate issues through internal systems when required.
Eligibility & Requirements
- French Language Proficiency: B2–C2 (Advanced to Native/Fluent)
- English Language Proficiency: C1–C2 (Excellent verbal and written communication)
- Education: Minimum HSC (12th Pass)
- Experience:
- Minimum 6 months of work experience required.
- Graduates and eligible freshers may also apply.
Additional Information
- Work From Office – Thane, Maharashtra.
- Candidates from across India willing to relocate are welcome to apply.
- Transport facility is available within the designated transport boundaries of Thane.
Interview Process
- HR Screening
- French AMCAT Test (Minimum Passing Score: 60)
- Operations Interview
- Final French Language Assessment
Important: Candidates must successfully clear the French AMCAT Test with a minimum score of 60 to proceed to the Operations Interview.
How to Apply
Interested candidates can send their updated resume to:
Email: [email protected]
WhatsApp: 9570770507
Apply now and become part of a global travel customer support team!
Pay: ₹700,000.00 - ₹900,000.00 per year
Work Location: In person
