The IT Technician serves as the first point of contact for employee technology support at Brivo. This role is responsible for providing timely and effective technical assistance across end-user devices, operating systems, SaaS applications, and workplace technology. The ideal candidate is a proactive problem solver, technically curious, and passionate about delivering a seamless technology experience for employees in a fast-paced, global environment.
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Provide first-line technical support for hardware, software, operating systems, and workplace technology issues.
- Administer and support Google Workspace, including user provisioning, access management, troubleshooting, and security best practices.
- Support business-critical SaaS applications, including Salesforce, Zulip, and other cloud-based platforms.
- Manage and maintain company-owned devices through Mobile Device Management (MDM) solutions.
- Configure, deploy, troubleshoot, and support laptops, desktops, mobile devices, and peripheral equipment.
- Perform employee onboarding and offboarding activities, including account creation, access provisioning, device setup, and asset tracking.
- Troubleshoot Windows and Linux operating system issues and assist users with software installations and configuration.
- Diagnose and resolve basic network connectivity issues, including VPN, Wi-Fi, DNS, DHCP, and TCP/IP-related problems.
- Monitor, prioritize, and resolve helpdesk tickets in accordance with established service levels.
- Document technical issues, solutions, and support procedures to enhance the internal knowledge base.
- Partner with internal teams and external vendors to escalate and resolve complex technical issues.
- Support IT security and compliance initiatives by following established policies, procedures, and access controls.
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Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent practical experience.
- 3–5 years of experience in IT Helpdesk, Service Desk, Desktop Support, or IT Technician roles.
- Experience supporting Google Workspace, including user account management, access provisioning, and troubleshooting.
- Experience supporting SaaS applications such as Salesforce, Zulip, and other cloud-based business tools.
- Preferable experience with Mobile Device Management (MDM) solutions such IRU.
- Working experience with SSOs/identity management tools.
- Working knowledge of Windows, MacOS and Linux operating systems.
- Hands-on experience with networking concepts, including TCP/IP, DNS, DHCP, VPN, and wireless networking.
- Experience troubleshooting hardware, software, endpoint devices, and connectivity issues.
- Familiarity with ticketing and service management systems.
- Strong analytical, problem-solving, customer service, and communication skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Experience working in a SaaS or technology-driven environment is advantageous.
Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises.
As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.
With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com.
Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.
