- Customer Interaction:
- Making outbound calls to potential and existing customers to offer services, gather feedback, or provide information.
- Answering inbound calls and addressing customer inquiries or issues promptly and effectively.
- Sales and Marketing:
- Promoting and selling services to prospective customers.
- Upselling or cross-selling additional services to existing customers.
- Achieving sales targets and contributing to revenue generation.
- Customer Support:
- Resolving customer complaints and providing solutions to their problems.
- Assisting customers with service activation, troubleshooting, and general inquiries.
- Data Management:
- Maintaining accurate records of customer interactions and transactions.
- Updating customer information in the database.
- Follow-up:
- Following up on leads and potential customers to ensure service requirements are met.
- Scheduling appointments or callbacks as needed.
- Feedback Collection:
- Gathering customer feedback to improve service quality.
- Conducting surveys to assess customer satisfaction.
- Reporting:
- Preparing daily, weekly, or monthly reports on call activities, sales achievements, and customer feedback.
Key Skills and Qualities:
- Communication Skills:
- Excellent verbal communication skills to effectively convey information and address customer needs.
- Active listening skills to understand and respond to customer concerns.
- Persuasion and Negotiation:
- Ability to persuade customers to purchase services or resolve issues favorably.
- Problem-Solving:
- Strong problem-solving skills to handle customer complaints and provide satisfactory solutions.
- Patience and Empathy:
- Patience to deal with challenging customers and empathy to understand their perspectives.
- Time Management:
- Efficiently managing time to handle multiple calls and tasks within deadlines.
- Technical Proficiency:
- Familiarity with CRM software and other telecommunication tools.
Typical Day of a Telecaller Executive:
- Start of the Day:
- Logging into the CRM system and reviewing the day's tasks and targets.
- Checking emails and messages for any updates or instructions from supervisors.
- Morning Calls:
- Making outbound calls to potential customers.
- Answering inbound calls and assisting customers with their inquiries.
- Midday Tasks:
- Updating customer information and call logs.
- Participating in team meetings or training sessions.
- Afternoon Follow-ups:
- Following up on previous calls or appointments.
- Addressing any pending customer issues or callbacks.
- End of the Day:
- Compiling daily reports on call activities and sales.
- Reviewing the day's performance and planning for the next day.
Challenges:
- Dealing with difficult customers.
- Meeting sales targets consistently.
- Managing high call volumes.
- Staying updated with service changes and industry trends.
Opportunities:
- Career growth to supervisory or managerial roles.
- Developing skills in customer service, sales, and communication.
- Opportunities for incentives and bonuses based on performance.
Job Types: Full-time, Part-time, Fresher
Pay: ₹8,086.00 - ₹23,443.63 per month
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- tele sales: 1 year (Preferred)
- total work: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: Remote
