Ø Visiting the insurer / corporate offices as per the schedule
Ø Monitor the portfolio , outstanding & facilitate for timely closure
Ø Review the queries received from the customer and work towards first time resolution
Ø Guide team members in resolving escalations from customers
Ø Review the reports sent by the team members and take necessary actions (issues with respect to claim registration /Processing/Settlement/ Error Log etc.) based on the report.
Ø Coordinate with backend team and help in getting the claims actioned
Ø Conduct weekly/monthly reviews with the clients / team members to understand their concerns and help simplify the process
Ø Review the feedback received from the customers. Rework on the low ratings and identify the areas of improvement and implement process improvements
Ø Coordinate with internal/external stakeholders and other regions on the support needed for the client requirements, like new reports/ Data Analysis / helpdesk /wellness-related activity and more.
Interested candidates can share their CVs to WhatsApp 9632777628 or email at [email protected]
Work from office only
Job Types: Full-time, Permanent
Pay: ₹300,000.00 - ₹500,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
