- Manage the Customer Care email queue by addressing the incoming email inquiries;
- Conduct warm and cold calls to new and existing customers;
- Handle inbound requests by phone, chat, and email to make the customer experience as effortless as possible;
- Assist clients with their day-to-day activities related to their SJA Account including, but not limited to:
- Class registration;
- Product inquiries, payment process, and troubleshooting; and
- Updating and maintaining account and contact database in CRM.
- Consistently perform to exceed the centers KPIs;
- Maintain a positive, friendly, and motivating environment within the team while adapting to changing business needs;
- Contribute ideas to resolve problems, serve customers, and improve productivity;
- Communicate and escalate client issues as required to Management and Team Lead;
- Cultivate, build, and maintain positive customer relations by responding to inquiries and complaints in a professional manner;
- Perform accounts receivable activity on the delinquent accounts; and
- Work closely with peers to meet and exceed customer demands.
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
