Sr. Collections Specialist – US Process (B2B Voice)
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Location: BKC, Mumbai (On-site)
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Shift: US Night Shift | Monday to Friday | Fixed Saturday & Sunday Off
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CTC: ₹6 – ₹8.5 LPA + Uncapped Performance Incentives
IMPORTANT – PLEASE READ BEFORE APPLYING
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This is NOT a traditional collections or recovery role.
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This position is designed for senior International / US Collections professionals who want to move into a US B2B Inside Sales role involving outbound calling, solution pitching, follow-ups, and revenue ownership.
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If you are looking only for pure recovery, inbound collections, or non-sales roles, this position will not be a fit.
Role Overview
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As a Sr. Collections Specialist – US Process (B2B Voice), you will leverage your experience in handling US clients, objections, negotiations, and revenue pressure to identify, qualify, and convert US B2B sales opportunities.
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You will engage directly with US business owners, Directors, VPs, and CXOs, understand their business needs, pitch value propositions, and support sales conversions through structured follow-ups.
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This is a consultative US Inside Sales role, not consumer calling, customer support, or transactional collections.
Key Responsibilities
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Outbound calling to US business decision-makers (approx. 250–300 calls/day)
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Conduct structured discovery conversations to understand business needs
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Pitch value propositions and qualify high-quality sales opportunities
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Drive sales meetings, follow-ups, and conversions
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Handle objections confidently and professionally
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Share solution decks / proposals and respond to product or service queries
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Maintain strong CRM hygiene — call notes, follow-ups, pipeline, and forecasting
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Achieve weekly and monthly KPIs related to meetings, conversions, and revenue
MUST-HAVE Candidate Profile (Non-Negotiable)
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3–6 years of experience in US / International Collections (Night Shift mandatory)
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Experience handling B2B or high-value international accounts
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Excellent spoken English (neutral or American accent preferred)
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Strong confidence speaking with US senior stakeholders
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Proven ability to work under revenue-linked targets
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Strong objection handling, negotiation, and follow-up discipline
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Willingness to work Mon–Fri US night shift from BKC (on-site)
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Candidates with only domestic or non-US process experience will not be considered.
Preferred Background (Advantage, Not Mandatory)
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International Collections with settlement or retention exposure
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US B2B Inside Sales / Appointment Setting experience
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SaaS / Tech / Consulting voice process exposure
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Prior experience using CRM tools (Salesforce, Zoho, HubSpot, etc.)
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Final selection will be based on communication quality, calling intensity, and sales aptitude — not only past titles.
Why This Role Is a Career Upgrade
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Clear transition from collections to revenue generation
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Exposure to real US B2B sales conversations
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Strong fixed pay with uncapped incentives
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Premium corporate office in BKC
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Night shift allowance and health benefits
Fast-track growth path:
Sr. Collections Specialist Inside Sales Executive Sr. Inside Sales Team Lead US Sales Manager
This is a long-term career role, not a lateral BPO move.
Education
Any Graduate
Work Mode
On-site only - BKC, Mumbai
