Job Summary:
We are looking for a friendly, professional, and customer-focused Front Office Executive to manage guest interactions, handle check-ins and check-outs, and ensure a smooth and pleasant stay experience for all guests.
Key Responsibilities:
- Greet and welcome guests in a warm and professional manner
- Handle check-in and check-out procedures efficiently
- Manage reservations, bookings, and cancellations
- Respond to guest inquiries, requests, and complaints promptly
- Coordinate with housekeeping and other departments for smooth operations
- Maintain proper records of guest details and transactions
- Handle phone calls, emails, and online booking platforms
- Ensure the reception area is clean and presentable at all times
- Provide information about hotel facilities and nearby attractions
Requirements:
- Minimum qualification: Plus Two / Diploma / Degree
- Prior experience in hotel front office or hospitality is preferred
- Good communication skills in English (additional languages are a plus)
- Basic computer knowledge (MS Office, booking systems)
- Pleasant personality with a customer-oriented approach
- Ability to work in shifts
Preferred Skills:
- Strong interpersonal and communication skills
- Problem-solving ability
- Professional appearance and attitude
- Ability to handle pressure and multitask
Job Types: Full-time, Permanent
Pay: From ₹15,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Paid time off
Work Location: In person
