We are looking for a Customer Support/CRM Executive with excellent communication skills to handle customer interactions over phone calls and provide exceptional customer service.
### **Eligibility**
* Regular Graduate (Mandatory)
* Minimum **60% marks** in **10th, 12th, and Graduation**
* Minimum **1 year of experience** in Customer Support, CRM, Customer Care, or Telecalling
* Age: **24–32 years**
* Knowledge of **Tally** will be preferred
### **Key Responsibilities**
* Handle inbound and outbound customer calls professionally.
* Resolve customer queries and complaints effectively.
* Communicate confidently with customers without hesitation.
* Provide **quick, accurate, and effective responses and solutions** to customer concerns.
* Maintain positive customer relationships through courteous and professional communication.
* Follow up with customers regarding orders, payments, and service requests.
* Coordinate with internal teams for timely issue resolution.
* Maintain accurate customer records and prepare daily reports.
### **Required Skills**
* Excellent communication and customer handling skills.
* **Confident while speaking with customers and able to think on their feet.**
* Strong problem-solving ability with a focus on providing quick and effective solutions.
* Professional telephone etiquette.
* Basic knowledge of MS Excel, MS Word, and Email.
* Ability to multitask and work in a fast-paced environment.
* Tally knowledge will be an added advantage.
**Only candidates meeting the eligibility criteria will be considered. Immediate joiners are preferred.**
**"Communicate confidently with customers without hesitation"** and **"Provide quick, accurate, and effective responses and solutions"** convey your expectation professionally without sounding harsh.
Salary 15000 -20000
Location -RajguruNagar Ludhiana
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Life insurance
- Provident Fund
Work Location: In person
