Experience- 2+ years
Monthly CTC- 25k to 30k
Location- Sector-62, Noida
JD-
- Proficiency in English (written & spoken).
- Dealing with incoming calls in a professional, courteous manner over the phone and via email
- Determining the best solution based on the issue and details provided by customers
- Taking ownership of tickets and managing them in a logical and methodical manner
- Highlight/communicate the Major/scheduled service outage related information to relevant stakeholders & responsible for doing a follow up with L2 support team un l closer.
- Identify and escalate repetitive issues or services risks to the service management teams
- For the Service-desk standpoint, ensure end to end response/workflow of all incident & service requests.
- Provide accurate information on IT products or services. Identify and suggest possible improvements on procedures.
- Coordination with respective Global IT stakeholders and do follow up on the ticket till closure.
- Motivate and encourage the teammates through positive communication and feedback.
- Diagnosing and resolving issues to the customers satisfaction and sharing knowledge with the team.
- Updates and reports on project performance: daily and monthly reports.
- Ensure compliance to Client requirements and adhere to Customer Policies & Procedures.
- Regular data analysis and reporting as per client's requirement.
Email- [email protected]
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Shift:
Application Question(s):
- What is your current CTC?
- What is your notice period?
Work Location: In person
