JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
1. Role Summary
The Head of QA/QC is a senior technical and governance authority responsible for establishing, implementing, and overseeing quality assurance and quality control (QA/QC) frameworks across the delivery of data center and missions.
The role represents the client’s quality, compliance, and risk interests, ensuring that all design, procurement, construction, and handover activities meet approved standards, specifications, regulatory requirements, and operational reliability expectations. The QA/QC Head supports projects from early design through construction, commissioning, and handover, with a strong focus on quality governance, compliance monitoring, defect prevention, and continuous improvement in fast‑track environments.
2. Key Responsibilities
QA/QC Leadership & Project Delivery
Provide end‑to‑end QA/QC leadership across data center projects from design development through construction, commissioning, and handover.
Act as the QA/QC Lead, advising the client on quality strategies, risks, compliance gaps, and corrective actions.
Develop, implement, and maintain the Project Quality Management Plan (PQMP) in alignment with Employer’s Requirements (ERs), contractual obligations, and client standards.
Establish quality objectives, inspection regimes, and acceptance criteria aligned with program, phasing, and operational readiness requirements.
3. Design Quality Review & Technical Governance
Oversee quality assurance of design deliverables across all disciplines, including: CSA, MEP, ELV, IT, and specialist systems
Specifications, drawings, calculations, and schedules
Ensure design deliverables comply with: Local codes, regulations, and authority requirements
International standards (e.g., ISO, NFPA, ASHRAE, IEC)
Client data center design standards and quality benchmarks
Verify incorporation of constructability, maintainability, and commissioning requirements into design documentation.
Participate in design reviews, technical workshops, value engineering, and constructability sessions with a quality focus.
4. Construction Quality Oversight, Audits & Compliance
Provide QA/QC oversight during construction to ensure works comply with approved designs, specifications, and quality plans.
Review and approve contractor Quality Plans, Inspection and Test Plans (ITPs), method statements, and material submittals.
Conduct regular site inspections, quality audits, and compliance reviews.
Monitor and track non‑conformances (NCRs), observations, and corrective/preventive actions.
Ensure workmanship quality, testing compliance, and traceability of materials and installations.
Oversee defect management, punch lists, and quality close‑out processes.
5. Interface Management & Coordination
Coordinate closely with: CSA, MEP, ELV, IT, and commissioning teams to ensure consistent quality standards
Contractors, subcontractors, and vendors to enforce quality requirements
Commissioning teams to ensure quality readiness prior to testing and IST
Ensure quality requirements are embedded in procurement, construction, and commissioning workflows.
Support cross‑discipline coordination to prevent quality gaps and interface failures.
6. Risk Management, Continuous Improvement & Change Control
Identify quality‑related risks impacting safety, performance, durability, and operational reliability.
Implement preventive quality measures to reduce rework, delays, and defects.
Support phased delivery, fast‑track, and live environment projects while maintaining quality standards.
Provide QA/QC input to change management, variations, and claims.
Support schedule and cost impact assessments related to quality issues and corrective actions.
Promote continuous improvement through lessons learned and quality trend analysis.
7. Data Center–Specific QA/QC Expertise
Quality oversight of mission‑critical systems including: Structural and architectural works
Electrical power and grounding systems
Mechanical cooling and containment systems
ELV, controls, BMS, EPMS, and DCIM systems
Ensure quality alignment with redundancy, resilience, and Tier‑level requirements.
Monitor quality readiness for commissioning, IST, and operational handover.
Ensure quality documentation supports long‑term operations and maintenance.
8. Client & Stakeholder Management
Act as the primary QA/QC representative to the client.
Support senior leadership in managing client expectations related to quality and compliance.
Present quality status, risks, trends, and corrective actions to stakeholders.
Coordinate with authorities, designers, contractors, and vendors on quality matters.
Maintain complete and auditable quality records and reports.
9. Qualifications & Experience
Education
Bachelor’s degree in engineering, Construction Management, or a related technical discipline.
Professional Certifications (Preferred)
ISO 9001 Lead Auditor or equivalent.
Chartered Engineer / Professional Engineer (CEng, PE, or equivalent).
Data center or mission‑critical certifications (e.g., Uptime Institute ATD, CDCP) are advantageous.
Experience
15–20 years of experience in QA/QC, construction quality management, or technical governance roles.
Proven experience delivering data center or mission‑critical infrastructure projects.
10. Technical Skills & Tools
Advanced understanding of QA/QC systems, inspection regimes, and audit methodologies.
Strong knowledge of construction standards, codes, and authority requirements.
Familiarity with quality management systems, NCR tracking, and reporting tools.
BIM and digital tools for quality inspections and issue tracking.
Strong technical reporting, documentation, and governance capabilities.
11. Core Competencies
Strong leadership and independent professional judgment.
High attention to detail with a systematic, risk‑based approach.
Effective communication and stakeholder engagement skills.
Ability to enforce standards while maintaining collaborative relationships.
Proactive mindset focused on prevention rather than correction.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
