About the Role
You’ll be one of the key points of contact between ArcMart and its customers, helping homeowners throughout their journey.
Key Responsibilities
- Handle customer queries through calls, WhatsApp, chat, and other channels.
- Understand customer requirements and problems.
- Assist with service requests, bookings, orders, and platform queries.
- Coordinate between homeowners, professionals, and suppliers.
- Resolve complaints quickly and professionally.
- Follow up until issues are completely resolved.
- Maintain customer interaction records.
- Collect customer feedback.
- Identify recurring customer problems.
- Escalate issues to relevant teams.
Requirements
- Excellent communication skills.
- Patient and customer-focused approach.
- Strong problem-solving abilities.
- Comfortable communicating over the phone.
- Ability to multitask.
- Basic computer skills.
- Previous customer support experience is a plus.
- Freshers with strong communication skills can apply.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: Hybrid remote in Noida, Uttar Pradesh
