DesignationDelivery Manager–Credit Cards & Loans Applications Support Lead Exp18+yrsLocation DetailsThurbhe/Malad, MumbaiMode of Interview1st & 2nd round virtualKey Responsibilities1. Service Delivery & Production Support Own the availability, stability, and performance of credit card and loan applications. Drive incident, problem, and change management processes in line with ITIL standards. Ensure regulatory and compliance requirements are met for all application changes. Establish SLAs and KPIs, monitoring performance and ensuring continuous improvements.2. Change & Release Management Plan and deliver application enhancements, upgrades, and regulatory changes. Coordinate with development, testing, infrastructure, and vendor teams to ensure timely releases. Oversee release governance, risk assessment, and rollback strategies.3. Stakeholder Management Act as a single point of contact (SPOC) for credit card and loan application delivery. Partner with business product owners, operations, risk, and compliance teams to capture requirements and align delivery. Communicate delivery status, risks, and issues to senior management.4. Vendor & Partner Management Manage third-party vendors and technology partners for application support and enhancements. Negotiate SLAs and ensure compliance with contractual obligations.5. Leadership & Team Management Lead a team of application support analysts, engineers, and SMEs across credit card and loan platforms. Foster a culture of ownership, accountability, and continuous improvement. Drive knowledge management, training, and succession planning.Required Skills & Competencies Banking domain expertise in credit card and loan systems (origination, servicing, collections, payments, etc.). Strong experience in IT service delivery and application support management. Knowledge of ITIL processes, incident/problem/change management. Hands-on experience in core banking platforms, middleware, APIs, and digital channels. Ability to manage large cross-functional programs with multiple stakeholders. Strong vendor management and contract governance experience. Excellent communication, negotiation, and leadership skills.Performance Metrics Application uptime and SLA adherence. MTTR (Mean Time to Restore) and incident reduction. Regulatory change delivery on schedule. Business satisfaction scores (CSAT/NPS). Cost efficiency and vendor performance.MandatoryQualifications Bachelor’s degree in computer science, IT, or related field (Master’s preferred). 18+ years of experience in IT service delivery / production support, with at least 5 years in banking applications. ITIL certification mandatory; PMP/Prince2 or Agile delivery certifications preferred.
Pay: ₹1,500,000.00 - ₹3,000,000.00 per year
Experience:
- Banking domain: 10 years (Required)
- IT service managed services: 7 years (Required)
Work Location: In person
