We are looking for a professional, friendly, and organized Front Desk Executive cum Telephone Operator to join our team. The ideal candidate will be the first point of contact for visitors and clients while efficiently handling incoming calls, managing appointments, and providing administrative support to ensure smooth day-to-day office operations.
Key ResponsibilitiesFront Desk Management
- Welcome and assist clients, visitors, and guests professionally.
- Maintain a positive and professional reception area.
- Register visitor entries and manage appointments.
- Coordinate with different departments regarding client arrivals.
- Ensure office reception remains clean and organized.
Telephone Operations
- Answer incoming calls promptly and courteously.
- Transfer calls to the appropriate department or staff member.
- Take accurate messages and ensure timely communication.
- Handle client inquiries and provide basic company information.
- Make outbound calls for appointment confirmations and follow-ups when required.
Administrative Support
- Maintain daily attendance and visitor records.
- Manage incoming and outgoing mail, courier, and documents.
- Assist in filing, scanning, photocopying, and document management.
- Maintain office supplies and coordinate replenishment.
- Support management with routine administrative tasks.
Customer Service
- Provide excellent customer service to clients and visitors.
- Address basic customer concerns professionally.
- Escalate complex issues to the relevant department.
- Maintain confidentiality of company and client information.
Requirements
- Bachelor's degree preferred.
- 1–2 years of experience as a Receptionist, Front Desk Executive, Customer Service Executive, or Telephone Operator.
- Freshers with excellent communication skills may also apply.
- Strong verbal and written communication skills in English and Hindi.
- Pleasant personality with a professional appearance.
- Good telephone etiquette.
- Basic computer knowledge (MS Word, Excel, Email).
- Strong organizational and multitasking abilities.
- Ability to work in a fast-paced environment.
Preferred Skills
- Excellent interpersonal skills
- Customer service orientation
- Time management
- Multitasking
- Professional communication
- Problem-solving
- Teamwork
- Attention to detail
- Positive attitude
- Basic knowledge of office administration
Working Hours
Benefits
- Competitive salary
- Professional development opportunities
- Friendly and supportive work environment
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
