Role : Command Center Support
Experience : 4 to 6 years
Location : CHN/HYD
Must Have :
- Monitor network devices and links using NMS tools (SolarWinds, Zabbix, Nagios, etc.)
- Handle L1 incidents related to:
- LAN/WAN connectivity
- Router, switch, firewall alerts
- VPN connectivity issues
Good Have :
- Perform basic troubleshooting using SOPs and checklists
- Create, update, and manage tickets in ITSM tools (ServiceNow, Remedy, etc.)
- Identify incident severity and escalate to L1.15 / L2 teams as per SLA
- Perform basic network health checks (CPU, memory, interface status)
- Coordinate with ISPs / vendors for link-related issues (as per SOP)
- Maintain shift logs, incident notes, and documentation
