Job Description: E-Commerce Manager
We are a fast-growing organization focused on expanding our digital commerce presence across leading online marketplaces and direct-to-consumer channels. We are looking for an experienced and result-oriented E-Commerce Manager who can drive online sales, optimize marketplace performance, and scale revenue through platforms such as Amazon, Flipkart, Shopify, and other leading e-commerce channels.
The Role
The E-Commerce Manager will be responsible for managing and growing our online business across multiple marketplaces and digital sales channels. The ideal candidate will have a strong understanding of marketplace operations, digital merchandising, advertising, inventory planning, and customer experience management.
The role requires a hands-on professional who can independently manage seller accounts, improve product visibility, optimize conversions, and drive sustainable business growth.
Key ResponsibilitiesMarketplace Management
- Manage and grow business across Amazon, Flipkart, Shopify, and other online marketplaces.
- Monitor seller account health and ensure compliance with platform policies and performance standards.
- Optimize product listings, titles, descriptions, keywords, images, and content to improve visibility and conversions.
- Coordinate with marketplace account managers to improve sales opportunities and platform visibility.
Sales Growth & Revenue Management
- Develop and execute marketplace growth strategies to increase revenue and profitability.
- Analyze sales trends, customer behavior, and market opportunities.
- Drive business through promotional campaigns, festive sales, flash deals, and platform-specific marketing initiatives.
- Achieve monthly, quarterly, and annual sales targets.
Digital Advertising & Promotions
- Manage Amazon Advertising, Flipkart Ads, and other marketplace marketing campaigns.
- Optimize PPC campaigns, ROAS, ACOS, and overall advertising performance.
- Monitor competitor pricing, offers, and market trends.
Inventory & Catalog Management
- Ensure accurate product listings and catalog management across all platforms.
- Coordinate inventory planning to maintain optimal stock levels and prevent stock-outs.
- Monitor inventory aging and recommend liquidation strategies.
- Manage product launches and new category expansions.
Analytics & Reporting
- Track key performance indicators including sales, traffic, conversion rates, advertising performance, and profitability.
- Prepare weekly and monthly business reports with actionable insights.
- Identify growth opportunities through data analysis and marketplace intelligence.
Customer Experience & Operations
- Monitor customer feedback, ratings, and reviews to maintain excellent seller performance.
- Resolve marketplace-related operational issues, returns, refunds, and customer complaints.
- Coordinate with logistics, warehouse, and customer support teams to ensure smooth order fulfillment.
Team & Vendor Coordination
- Work closely with marketing, design, content, operations, and warehouse teams.
- Coordinate with external agencies, vendors, and marketplace representatives.
- Train and guide team members on marketplace best practices and performance optimization.
QualificationsExperience
- Minimum 4+ years of experience in E-Commerce Management, Marketplace Management, or Digital Commerce.
- Proven experience managing Amazon Seller Central, Flipkart Seller Hub, and other leading e-commerce platforms.
- Demonstrated track record of driving online sales growth and marketplace profitability.
Technical Skills
- Strong knowledge of Amazon Advertising, Flipkart Ads, and marketplace marketing tools.
- Experience with catalog management, inventory planning, and marketplace analytics.
- Proficiency in Microsoft Excel and reporting tools.
- Knowledge of Shopify, WooCommerce, or other e-commerce platforms is an added advantage.
Skills & Competencies
- Strong analytical and problem-solving abilities.
- Excellent communication and negotiation skills.
- Data-driven decision-making mindset.
- Ability to manage multiple marketplaces simultaneously.
- Strong business acumen and revenue-focused approach.
- Self-motivated, proactive, and result-oriented.
Key Performance Indicators (KPIs)
- Marketplace Revenue Growth
- Monthly Sales Achievement
- Conversion Rate Improvement
- Advertising ROI / ROAS
- Product Ranking & Visibility
- Inventory Turnover
- Seller Account Health Metrics
- Customer Ratings & Reviews
- Marketplace Profitability
Pay: ₹500,000.00 - ₹600,000.00 per year
Work Location: Hybrid remote in Chennai, Tamil Nadu
