Restaurant Manager

Riddhi Enterprises -
Powai, Mumbai, Maharashtra

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Job details

Full-time
₹42,000 - ₹46,000 a month
18 hours ago

Benefits

Provident Fund
Food provided
Paid sick time

Qualifications

Hospitality
Management
Customer service
Microsoft Office
Bachelor's degree
Team management
Hospitality Management
POS
Relationship management
Diploma
Leadership
Restaurant experience
Communication skills
Hospitality management
Hotel management

Full job description

We are seeking an experienced and customer-focused Restaurant Manager / Senior Restaurant

Manager to oversee the day-to-day operations of our restaurant while ensuring exceptional

guest experiences, operational excellence, and team performance. The ideal candidate will be

responsible for managing restaurant operations, leading the front-of-house team, maintaining

service quality, achieving sales targets, ensuring hygiene and safety compliance, and driving

overall business performance.

Key Responsibilities

1. Restaurant Operations

 Manage the overall daily operations of the restaurant, ensuring seamless coordination

between dining, service, billing, pantry, and kitchen teams.

 Ensure timely opening and closing of the restaurant with complete operational readiness.

 Monitor shift planning, staff deployment, and operational efficiency.

 Ensure strict adherence to company SOPs, service standards, grooming policies, and

operational guidelines.

2. Guest Experience & Customer Service

 Deliver an outstanding dining experience by maintaining high service standards.

 Address guest complaints promptly and professionally to ensure customer satisfaction.

 Monitor guest feedback, table turnover, and service efficiency.

 Build strong customer relationships to encourage repeat business and brand loyalty.

3. Team Leadership & People Management

 Lead, motivate, and supervise restaurant staff including captains, stewards, cashiers, and

support teams.

 Prepare staff schedules, manage attendance, and optimize manpower utilization.

 Conduct daily team briefings covering service standards, menu updates, grooming, hygiene,

and safety.

 Coach and mentor employees to improve productivity and service excellence.

 Maintain discipline, punctuality, and adherence to organizational policies.

4. Sales, Revenue & Cash Management

 Drive sales performance through excellent guest service and operational efficiency.

 Oversee billing operations, discounts, voids, cancellations, and POS system accuracy

(PetPooja or equivalent).

 Ensure proper cash handling procedures, shift closing, reconciliation, and cash deposits.

 Support dine-in, takeaway, banquet, and online food delivery operations.

5. Inventory & Cost Control

 Monitor inventory levels for consumables, packaging materials, uniforms, and operational

supplies.

 Control food wastage, breakage, pilferage, and operational losses.

 Coordinate with the kitchen and procurement teams for timely stock replenishment.

 Ensure effective cost management without compromising service quality.

6. Hygiene, Safety & Compliance

 Maintain cleanliness and hygiene standards across all front-of-house areas.

 Conduct regular inspections of dining areas, washrooms, housekeeping, and pest control

measures.

 Ensure compliance with food safety, fire safety, and company health & safety standards.

 Maintain operational compliance with statutory and internal audit requirements.

7. Cross-Functional Coordination

 Collaborate with the kitchen team to ensure smooth order execution and service flow.

 Coordinate with HR regarding recruitment, onboarding, attendance, and employee

discipline.

 Liaise with Maintenance, IT, Audit, MIS, and Procurement teams for operational support and

issue resolution.

8. Training & Development

 Train restaurant staff on customer service, menu knowledge, communication skills, and SOP

compliance.

 Identify performance gaps and recommend learning and development initiatives.

 Foster a culture of continuous improvement and teamwork.

Required Skills & Competencies

 Strong leadership and team management skills.

 Excellent communication and interpersonal abilities.

 Customer-centric mindset with outstanding guest relationship management skills.

 Sound knowledge of restaurant operations and hospitality standards.

 Strong problem-solving and conflict resolution abilities.

 Ability to perform effectively in a fast-paced, high-pressure environment.

 Good analytical, organizational, and decision-making skills.

 Proficiency in POS systems (PetPooja preferred) and MS Office.

Qualifications

 Graduate in any discipline.

 Diploma/Degree in Hotel Management or Hospitality Management preferred.

Experience

 Restaurant Manager: 8+ years of experience in restaurant operations, including at least 3

years in a managerial or supervisory role.

 Senior Restaurant Manager: 10–12+ years of experience managing high-volume restaurants

with proven leadership and operational excellence.

Preferred Candidate Profile

 Experience in Casual Dining Restaurants (CDR), Fine Dining, QSR, or Hospitality industry.

 Strong knowledge of restaurant service standards, guest engagement, and operational

controls.

 Demonstrated success in driving sales, improving guest satisfaction, and managing large

teams.

 Flexible to work rotational shifts, weekends, and public holidays.

Key Performance Indicators (KPIs)

 Guest Satisfaction & Customer Feedback Scores

 Sales & Revenue Achievement

 Restaurant Operational Efficiency

 SOP & Hygiene Compliance

 Food Cost & Inventory Control

 Team Productivity & Staff Retention

 Audit & Compliance Scores

 Complaint Resolution Time

Pay: ₹42,000.00 - ₹46,000.00 per month

Benefits:

Food provided
Paid sick time
Provident Fund

Work Location: In person

Quick apply

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