Job Title: Process Coordinator Location: Kasba, Kolkata Shift: 10:00 AM – 7:00 PM
Role Summary We are seeking a highly organized and proactive Process Coordinator to serve as the backbone of our operational efficiency. In this role, you will bridge the gap between departments, ensuring that SOPs are followed, management directives are executed, and all workflows remain on schedule. You will be the central point of contact for tracking progress, managing documentation, and ensuring accountability across the board.
Core Responsibilities
- Operational Oversight: Act as the primary coordinator to ensure departmental tasks meet defined deadlines.
- Performance Tracking: Manage action items, track turnaround times (TAT), and drive tasks to completion.
- Process Governance: Monitor compliance with internal SOPs and company policies.
- Documentation: Maintain meticulous trackers, detailed reports, and Meeting Minutes (MOMs).
- Issue Resolution: Proactively raise service requests, monitor their status, and escalate bottlenecks to management as needed.
- Efficiency Drives: Actively contribute to process improvement and operational streamlining initiatives.
What You Bring
- Experience: 2–8 years in Process Coordination, Sales Coordination, MIS, or Business Operations.
- Communication: Strong verbal and written English skills; highly effective at inter-departmental collaboration.
- Technical Skills: Proficiency in MS Excel and strong organizational capabilities.
- Education: Bachelor’s degree in any discipline.
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
