Purpose of Role
1. Responsible for achieving daily / weekly / monthly targets as specified by the BM
2. Maintain & follow grooming standards as specified in the SOP Manual
3. Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
4. Responsible to handle enquiries through – Walk in, Telephonic, Email, City distribution channels
5. Ensure that customer is provided with complete details pertaining to the product & cost 6. Responsible for relationship building and servicing the city distribution channels
7. To maintain query turnaround time as per SOP
8. Initiate tele sales calls, follow-ups & closure of sales bookings
9. Responsible for coordinating with service team for post-sale process
10. Maintain Daily Sales Report
11. Responsible for maintaining their enquiries in a database for future follow-ups and to regularly send emails on new offers
12. Responsible for maintaining Customer Satisfaction levels min 95% during the entire customer interaction
13. Adhere to company policy and systems
14. Ensure zero monetary losses by cancellation of liabilities and timely collections
15. Ensure minimal risk related exposure to the organization by doing all necessary due diligence.
17. Ensuring Business Losses are reduced.
18. Attending customer escalations and resolving them in a timely manner.
19. Driving Incentive Programs and using them to motivate sellers and improve productivity 20. Identify new revenue generation opportunities for distribution expansion and ensuring repeat business opportunities
21. Understanding the market and gaining competition insights and accordingly changing plans and strategy.
Pay: ₹700,000.00 - ₹1,000,000.00 per year
Application Question(s):
- How many year of experience in travel sales you have ?
- What is your current ctc & your ectc ?
- How many days of notice period you have ?
Work Location: In person
