- Manage customer escalations and coordinate resolution efforts with key stakeholders (internal and external) by working crossfunctionally to ensure issue ownership, action items, and communications are fulfilled. Ensure Critical SLAs are met & adhered. Ensure customer escalations are resolved within agreed upon timelines, process change ideas are implemented, and Influence others towards action and change. Provide Escalation Insights to stakeholders Utilizes available resources to solve complex escalations with minimal guidance or intervention Executes de-escalation tactics and strategies with team members Strong follow-up required on all the assigned cases.
Pay: ₹14,832.52 - ₹35,424.76 per month
Benefits:
- Commuter assistance
- Health insurance
- Provident Fund
Work Location: In person
