This role is based in India and as such all normal working days must be carried out in India.
Join us as a Site Reliability Engineer
- You’ll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ)
- We’ll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications
- This is a great chance to work in a supportive environment with opportunities to advance your personal and career development
- We're offering this role at associate vice president level
As a Site Reliability Engineer, you’ll collaborate with feature teams to understand application changes, participate in delivery activities, and address production issues to assist in the delivery of change that does not negatively affect the customer experience. You'll contribute to site reliability operations which will include production support, incident response, on-call rota, toil reduction, and application performance. You'll also proactively lead improvement to release quality into production and provide highly available, performing, and secure production systems.
Other responsibilities will include:
- Delivering automation solutions to minimise and eliminate manual tasks associated with maintaining and supporting the applications
- Ensuring in-depth understanding of the full tech stack on which the application resides and depends on
- Identifying alerting and monitoring requirements for an application, based on sound understanding of customer journeys
- Evaluating the resilience of the end-to-end tech stack on which the applications depend, and addressing weaknesses
- Seeking to reduce frequency of hand-offs in the end-to-end resolution of customer-impacting incidents
To succeed in this role, you’ll need experience of supporting live production services serving customer journeys with a demonstrable knowledge of ITIL processes and IT Security principles along with tools and techniques to prevent compliance breaches. You'll have hands on experience with Azure Cloud and full-stack observability using tools such as Log Analytics, Application Insights, and Grafana.
You’ll also need:
- 8+ years of experience in Production Support, Site Reliability Engineering (SRE), IT Operations, or Application Support within large-scale enterprise environments
- Lead incident management, major outage resolution, stakeholder communication, and root cause analysis (RCA) to drive permanent fixes
- Ensure end-to-end production stability, availability, and performance, meeting agreed SLAs/SLOs and customer service expectations
- Drive automation, operational excellence, resilience, capacity planning, change governance, and continuous service improvement initiatives
- Establish and maintain monitoring, observability, alerting, dashboards, and service health metrics for proactive issue detection and resolution
- Strong verbal and written communication skills
