Job Summary:
The Employee Relations Executive is responsible for supporting employee engagement, retention, grievance resolution, policy implementation, and employee communication initiatives within the organization. The role acts as a bridge between employees and management, ensuring a positive work environment, timely resolution of employee concerns, and adherence to company policies and labor regulations. The position plays a key role in reducing attrition, improving employee satisfaction, and driving engagement initiatives in a fast-paced BPO environment.
Key Responsibilities:
- Serve as the first point of contact for employee concerns, queries, and workplace issues.
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Support investigation and resolution of employee grievances, disciplinary matters, and conflict situations.
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Maintain confidentiality while handling employee-related concerns.
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Ensure proper documentation and closure of employee relation cases.
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Conduct regular employee connect sessions, one-on-one meetings, and skip-level interactions to understand employee concerns and provide timely resolutions.
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Manage employee tickets and ensure adherence to defined turnaround times.
Attrition Management & Retention
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Conduct attrition analysis and identify trends impacting employee retention.
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Perform shrinkage analysis and share actionable insights with operations and HR stakeholders.
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Execute retention initiatives and win-back programs for employees who have resigned.
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Conduct stay interviews and employee feedback discussions.
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Support referral drives to meet hiring requirements.
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Track and report retention metrics regularly.
Employee Engagement
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Plan and execute employee engagement activities as per the engagement calendar.
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Coordinate weekly and monthly Rewards & Recognition (R&R) programs.
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Conduct Employee Satisfaction (ESAT) surveys and analyze results.
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Organize employee wellness, cultural, and team-building initiatives.
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Ensure high participation and effectiveness of engagement programs.
Internal Job Posting (IJP) Management
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Coordinate and manage the Internal Job Posting (IJP) process.
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Communicate available opportunities and eligibility criteria.
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Track applications, coordinate assessments/interviews, and provide updates to stakeholders.
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Maintain IJP records and generate periodic reports.
Compliance & Policy Implementation
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Ensure employees are aware of company policies, code of conduct, and workplace guidelines.
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Support implementation of HR policies and standard operating procedures.
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Assist in POSH awareness initiatives and mandatory compliance trainings.
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Ensure compliance with labor laws and company regulations.
Communication & Employee Support
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Draft and circulate employee communications, announcements, and engagement updates.
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Conduct employee orientation sessions related to company policies and culture.
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Support change management initiatives and organizational communication programs.
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Build positive relationships with employees across all levels.
Reporting & MIS
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Prepare weekly and monthly reports on attrition, shrinkage, employee engagement, and ER activities.
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Maintain employee relations dashboards and trackers.
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Analyze employee feedback and recommend improvement initiatives.
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Present insights and action plans during HR and Operations review meetings.
Key Performance Indicators (KPIs)
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Attrition Rate Management
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Shrinkage Reduction
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Employee Satisfaction (ESAT) Scores
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Employee Grievance Resolution TAT
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Retention and Win-Back Success Rate
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Employee Engagement Participation Rate
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Referral Contribution to Hiring
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IJP Closure and Internal Movement Metrics
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Employee Ticket Closure Efficiency
Required Skills & Competencies
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Strong communication and interpersonal skills
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Employee grievance handling and conflict resolution
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Good analytical and reporting skills
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Knowledge of labor laws and HR practices
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Employee engagement and retention management
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Strong stakeholder management abilities
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High level of confidentiality and professionalism
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Proficiency in MS Excel, PowerPoint, and HRMS platforms
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Problem-solving and decision-making skills
Educational Qualification
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Bachelor's Degree in Human Resources, Business Administration, Psychology, or related field.
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MBA/PGDM in HR preferred.
Experience
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1–4 years of experience in Employee Relations, HR Operations, HR Generalist, or Employee Engagement roles.
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Experience in BPO, Contact Center, Shared Services, or similar high-volume environments preferred.
