Job Title: Customer Care Executive (Malayalam & English)
Job Type: Full-time, Entry-level
Location: Kakkanad, Kochi
In Person Salary: ₹12,000 - ₹15000 per month
About the Role
Are you a great communicator who loves helping people? We are looking for a vibrant and organized Customer Care Executive to be the voice of our company. In this role, you will be the primary point of contact for our customers, managing incoming inquiries, tracking leads, and ensuring a smooth, professional experience from start to finish.
Whether you are an experienced caller or a motivated fresher looking to launch your career, we want to hear from you!
Key Responsibilities
- Omnichannel Inquiry Management: Respond to and manage all incoming customer inquiries from phone calls, WhatsApp, social media, website, walk-ins, and referrals.
- Lead Tracking & CRM: Record and track every single inquiry properly to ensure zero lead leakage. Maintain accurate, up-to-date lead statuses in our CRM/Excel systems.
- Proactive Follow-ups: Conduct timely follow-ups with potential customers regarding their inquiries, quotes, and scheduled appointments.
- Internal Coordination: Bridge the gap between customers and our internal sales/operations teams to schedule meetings, site visits, and share project updates.
- Issue Resolution: Receive, log, and coordinate customer complaints with the respective departments to ensure quick and satisfactory resolution.
- Reporting: Prepare simple daily and weekly updates on lead statuses, follow-ups, and pending cases.
What We Are Looking For (Requirements)
- Language Skills: Fluency in Malayalam is required; basic conversational English is preferred.
- Experience: 0–1 years of experience in Customer Care, Telecalling, Front Office, or Coordination roles. Freshers with great communication skills are welcome to apply!
- Education: Any Degree or Plus Two (12th Pass) with relevant communication skills.
- Tech Savvy: Basic computer knowledge (MS Excel, MS Word, and Email handling).
- Soft Skills: Excellent telephone etiquette, strong multitasking abilities, and a patient, problem-solving attitude.
Benefits & Perks
- Cell phone reimbursement / Company mobile provided
- Paid sick time
- Mentorship and clear growth pathways into Sales or Operations
- Performance incentives
Schedule:
- Day shift [Monday to Saturday]
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
Work Location: In person
