Customer Support Executive
Location: Motera, Ahmedabad
Work Mode: Full-time, Work from Office
Salary: ₹20,000 to ₹35,000 per month
Experience: Fresher to 2 years
Company: CodeDecoders
Job Summary
We are hiring a Customer Support Executive for our office in Motera, Ahmedabad.
The role involves handling customer queries, providing timely support, following up on issues, and coordinating with internal teams. We are open to freshers with good communication skills, as well as candidates with prior customer support experience.
Experience in fintech, crypto, payment gateway, banking, blockchain, or financial services will be considered a plus, but it is not mandatory.
Responsibilities
- Handle customer queries through chat, email, and calls.
- Understand customer issues and provide clear responses.
- Manage support tickets and follow up until resolution.
- Coordinate with internal operations and technical teams.
- Support customers with account, transaction, and process-related queries.
- Maintain accurate records of customer conversations.
- Escalate urgent or complex issues to the right team.
- Ensure timely and professional communication with customers.
- Follow company processes, support guidelines, and service standards.
Requirements
- Fresher to 2 years of experience in customer support, customer care, or client support.
- Good communication skills in English.
- Comfortable handling chat, email, and call-based support.
- Basic computer knowledge.
- Good problem-solving and follow-up skills.
- Willingness to learn new products and processes.
- Must be comfortable working full-time from our Motera, Ahmedabad office.
Preferred Skills
- Customer support experience in fintech, banking, payment gateway, crypto, blockchain, or financial services.
- Experience with CRM, ticketing tools, chat support, or email support.
- Understanding of transaction support, account support, KYC, wallets, deposits, withdrawals, or settlements.
- Prior experience in BPO, voice process, non-voice process, or back-office support.
Job Details
- Job Type: Full-time, Permanent
- Location: Motera, Ahmedabad
- Work Mode: Work from Office
- Salary: ₹20,000 to ₹35,000 per month
- Experience: Fresher to 2 years
- Joining: Immediate to 10 days preferred
Interested candidates can apply with their updated resume.
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Food provided
- Paid sick time
Application Question(s):
- Are you currently based in Ahmedabad or nearby areas?
- Are you comfortable working full-time from our office in Motera, Ahmedabad?
- What is your current CTC?
- What is your expected CTC?
- What is your notice period?
- Are you available for immediate joining or within 30 days?
- How many years of customer support experience do you have?
Work Location: In person
