WE ARE HIRING | BACK OFFICE COORDINATOR – CLIENT SUPPORT
Company: UNIDOC Healthcare Pvt. Ltd.
Location: Vastral, Ahmedabad
Job Type: Full-Time | On-Site
Salary: ₹15,000 – ₹25,000 per month
Experience: 2–3 Years
About the Role
We are looking for an experienced and responsible Back Office Coordinator / Client Support Executive to join our team.
The candidate will communicate with our hospital and clinic clients, understand their concerns, coordinate with the internal technical team, and ensure software-related complaints are properly followed up and resolved.
Key Responsibilities
- Handle incoming and outgoing calls with clients
- Understand and resolve client queries related to UNIDOC software
- Register, track and follow up on software complaints/issues
- Coordinate with the technical/development team for issue resolution
- Follow up with clients until the issue is completely resolved
- Provide basic software guidance and support
- Maintain proper records of complaints, calls and client communication
- Coordinate client onboarding and training activities
- Ensure timely communication and a positive client experience
- Escalate critical or technical issues to the appropriate team
Requirements
✅ 2–3 years of experience in customer support, software support, back office coordination, client coordination, or similar roles
✅ Good communication skills in Gujarati, Hindi and English
✅ Comfortable handling client calls and complaints
✅ Basic computer and software knowledge
✅ Strong follow-up and coordination skills
✅ Ability to manage multiple client issues
✅ Patient, responsible and solution-oriented approach
✅ Experience with healthcare/hospital software will be an added advantage
What We Offer
Salary: ₹15,000 – ₹25,000/month, based on experience and skills
On-site job at Vastral, Ahmedabad
Opportunity to grow with a growing healthcare technology company
Work with hospital and healthcare software solutions
Apply Now
Contact: 8320284687
Email: [email protected]
Join UNIDOC and help us deliver better technology support to healthcare providers.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
