Client Service Specialist

Job details

Responsibilities:

Prioritize and process daily work to meet customer service goals.
Communicate in writing with customers regarding complex record keeping issues, special timing requests, and routine employee data.
Implement problem solving techniques to ensure efficient processing on all contracts.
Follow internal procedures to properly document work on contracts.
Inform Client Service Associate/Consultant of customer concerns or potential problems.
Validate accuracy of plan and contract records as needed.
Maintain a comprehensive knowledge of our record keeping system.
Develop a working knowledge of plans, contract, and Pension documents and the concepts of Total Retirement Suite.
Perform other job-related duties and special projects as required.
Promote team development through shared knowledge and information with team members in working to resolve unusual or difficult situations.
Adherence to Compliance, Information security, Internal and External statutory and regulatory requirements.
Perform assigned work accurately to meet or exceed quality expectations that results in increased client satisfaction and profitability for PFG
Develop partnerships among peers and those supported to increase ownership of work and sustain an efficient process
Compliance to PGS policies and Flexibility s per business needs

Qualifications:

Must Have

Education: Graduate Bachelors degree (any stream)

Skill Set:

Working knowlege on MS Office tools specifically MS Excel .
Minimum of 1-2 yearsï¿½ experience in back office. Insurance and Financial Institution experience preferred
Excellent written and verbal communication skills , Analytical skills, Willingness to work in shifts
Multitasking and effective decision making . Strong Customer service skills

Additional Information:

Other: Good knowledge of Finance Domain and Industry, specifically US Pension system

Competencies: