Graduate Operations Associate — Team Support & Case Handling
Location: Hybrid — Vega Center, Swargate, Pune
Job Type: Full-time
Salary: ₹55,000 per month
Working Hours: Monday to Friday, 10:00 AM to 7:00 PM IST
Start Date: To be discussed with shortlisted candidates
About the Role
We are looking for a smart, disciplined, and well-spoken graduate to join our Pune operations team.
This role is for someone who can manage people, communicate clearly, follow processes, and support the Operations Manager with day-to-day admin and team coordination.
Our company provides an online service appeal tool that helps clients in the United States challenge high property appraisal values. Because our clients are based in the US, strong English, attention to detail, and professional communication are extremely important.
This is a hybrid role. Some work can be done remotely, but the successful candidate must be able to attend our office at Vega Centre, Swargate, Pune for team meetings, staff meet-and-greets, operational check-ins, and support work with the Pune Operations Manager.
This is not a fully remote role.
Key Responsibilities
- Manage and support a team of case handlers
- Help ensure case handlers complete work accurately and on time
- Check progress, follow up on pending tasks, and report delays
- Assist the Operations Manager with admin and operational duties
- Help organise team meetings and staff updates
- Attend the office when required to check team performance and support floor operations
- Communicate clearly with team members and management
- Review basic case information and ensure processes are being followed
- Help maintain spreadsheets, reports, task trackers, and internal records
- Support the team in maintaining a professional standard of work
What We Are Looking For
We are looking for someone with a serious attitude towards work.
Previous work experience is not required, but the candidate must be educated, mature, organised, and capable of handling responsibility.
The right person should be confident enough to manage people, but also humble enough to learn from the Operations Manager and senior staff.
Required Qualifications and Skills
- Graduate degree is mandatory
- Strong written and spoken English
- Good academic ability
- Clear communication skills
- Good attention to detail
- Confident using email, spreadsheets, and online tools
- Able to manage people professionally
- Able to follow instructions and processes properly
- Must be punctual, reliable, and serious about work
- Must be based in Pune or able to travel to Vega Center, Swargate when required
- Own laptop and reliable internet connection preferred
Salary
The salary for this role is ₹55,000 per month.
This is the standard salary for the position. A higher amount may only be considered for an exceptional candidate who performs very strongly during the selection process.
Benefits
- Normal working hours
- Paid leave, available after it has been earned in line with company policy
- Hybrid working arrangement
- Training and support from the Operations Manager
- Opportunity to grow within the operations team
- Additional benefits may be provided as part of the company policy
About AppealTool
AppealTool is an online service platform that helps property owners in the United States prepare organised appeal support materials when they believe their property appraisal value is too high.
Customers upload their appraisal notice, property details, photos, repair information, condition issues, and supporting notes. Our team helps organise this information into a clear appeal packet that the customer can review and use.
We do not act as lawyers, tax advisers, appraisers, or representatives. Our work is focused on document preparation, case organisation, deadline awareness, admin support, and helping customers understand what information may be useful for their appeal packet.
The work requires strong English, accuracy, attention to detail, and the ability to follow processes carefully. Our clients are based in the United States, so clear written communication and professional standards are very important.
Candidates are encouraged to review the AppealTool website before applying so they understand the type of service we provide.
Selection Process
Our hiring process will include:
- Review of applications and CVs
- Academic and written assessment to understand the candidate’s level
- Final interview
- Offer to the successful candidate
Only candidates who are serious about the role and able to attend the Pune office when required should apply.
How to Apply
Please apply with:
- Your CV
- Your current location in Pune
- Your highest qualification
- Your English communication level
- Your earliest available start date
- Confirmation that you can attend Vega Center, Swargate when required
Pay: From ₹55,000.00 per month
Benefits:
- Food provided
- Life insurance
- Paid time off
Work Location: Hybrid remote in Pune, Maharashtra (Pune, Pune District)
