- Manage the day-to-day operations of the front office.
- Supervise and coordinate the front desk, reception, and reservation team.
- Handle guest check-ins and check-outs efficiently.
- Ensure excellent guest service and customer satisfaction.
- Handle guest complaints and resolve issues professionally.
- Manage room reservations, cancellations, and availability.
- Monitor room occupancy and coordinate with the Housekeeping Department.
- Prepare staff schedules and manage attendance.
- Train, guide, and motivate front office staff.
- Handle cash, billing, payments, and daily financial reports.
- Maintain accurate guest records and ensure proper documentation.
- Coordinate with Housekeeping, F&B, Maintenance, and Security departments.
- Ensure hotel policies, SOPs, and service standards are followed.
- Prepare daily front office reports such as occupancy and revenue reports.
- Assist management in improving guest experience and hotel revenue.
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
