Job Summary
We are looking for a responsible and customer-focused Aftersales Executive to handle post-warranty and service-related operations for modular products such as Kitchens, Wardrobes, Vanities, Crockery Units, TV Units, and related products.
The candidate will be responsible for coordinating customer service requests, handling warranty-related communication, managing customer grievances, coordinating with studios and internal teams, maintaining CRM/service records, and ensuring smooth aftersales support as per company standards.
Key Roles & Responsibilities
Warranty & Service Coordination
- Handle all aftersales activities after warranty issuance.
- Coordinate warranty card issuance to customers.
- Arrange and schedule free service visits as per brand standards.
- Ensure timely closure of customer complaints and service requests.
Customer Communication
- Communicate professionally with customers and studios regarding aftersales concerns.
- Handle customer grievances and escalations calmly and effectively.
- Provide technical guidance and service updates to customers/studios.
Coordination & Follow-Up
- Coordinate with Installation, Production, and Service Teams for issue closure.
- Arrange technician visits and service support when required.
- Follow up on pending service cases until closure.
Warranty & Policy Management
- Maintain and explain warranty policies and conditions.
- Verify warranty eligibility before processing claims.
- Maintain proper warranty documents and service records.
CRM & Documentation
- Update CRM/service software regularly with complaint and service details.
- Maintain daily reports, service call records, warranty data, and closure status.
- Track pending complaints and ensure timely updates.
Process Improvement
- Identify recurring issues and provide feedback for product/service improvement.
- Support in improving customer satisfaction and aftersales processes.
Required Skills
- Good communication skills (English + Hindi+ Regional Language any)
- Customer handling and escalation management
- Basic technical understanding of modular furniture/interiors
- Coordination and follow-up skills
- Problem-solving attitude
- Knowledge of MS Excel, Email communication, and CRM systems
- Ability to work under pressure and manage multiple tasks
Pay: ₹25,000.00 - ₹35,377.02 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Education:
Experience:
- Customer service: 4 years (Required)
Language:
Work Location: In person
