Key Skills & Expertise:
● Strong lead conversion and upselling skills.
● Excellent verbal & written communication.
● Professional call handling & email etiquette.
● Strong negotiation and persuasion abilities.
● Proficiency in CRM tools and sales tracking.
● Ability to handle high-end clients professionally.
● Effective time management & follow-ups.
Key Responsibilities:
● Conduct Inbound/outbound calls to potential customers and provide detailed information on cabin categories, itineraries, pricing, and onboard experiences.
● Identify customer preferences and offer tailored cruise packages.
● Upsell and cross-sell premium cabins, suite experiences, and onboard services (dining, spa, entertainment).
● Follow up with potential leads to close sales and ensure a seamless booking experience.
● Handle high-net-worth individuals (HNWIs) with a professional and customer-first approach that aligns with Cordelia Cruises’ luxury service standards.
● Maintain a polished, professional, and structured approach in all interactions.
● Adhere to high call quality standards, ensuring clear, confident, and persuasive communication.
● Maintain accurate records of customer interactions, bookings, and follow-ups in the CRM system.
● Track sales performance and conversion metrics.
● Stay updated on cruise schedules, promotions, and competitor trends.
Why Join Us?
● Chance to be a part of India’s leading premium cruise line and build a career in luxury travel sales.
● Competitive salary + performance-based incentives.
● Career growth opportunities in a premium hospitality sector.
● A structured and professional work environment
Job Type: Full-time
Pay: ₹30,000.00 - ₹50,000.00 per month
Experience:
- total work: 4 years (Preferred)
Work Location: In person
