Amar Cars Pvt Ltd is Hiring for
Service Head
Experience : 10+ years
Work Location : Gorwa Vadodara
Automobile Industry Only
The Cluster Service Head oversees the after-sales service operations across multiple dealership locations within a defined cluster or region. The role is responsible for ensuring operational efficiency, customer satisfaction, revenue targets, and adherence to OEM guidelines. This position involves strategic planning, team leadership, process standardization, and performance management.
Key Responsibilities:
- Operational Management
- Oversee service operations across all dealerships in the cluster.
- Monitor and improve key performance indicators (KPI) such as workshop productivity, efficiency, TAT (Turnaround Time), and revenue per RO.
- Ensure adherence to manufacturer service standards and compliance audits.
- Customer Satisfaction
- Drive CSI (Customer Satisfaction Index) and Net Promoter Score (NPS) improvements.
- Handle escalated customer concerns and implement customer retention strategies.
- Business & Revenue Growth
- Achieve service revenue and profit targets (including labor, parts, value-added services, AMC, and insurance renewals).
- Introduce new revenue streams (e.g., express service, pick-up & drop, loyalty programs).
- Team Management
- Lead and mentor Service Managers, Workshop Managers, and Technical teams across locations.
- Conduct regular performance reviews and training programs.
- Process Implementation & Standardization
- Implement SOPs across all locations for uniform service delivery.
- Ensure proper usage of DMS (Dealer Management System) for accurate reporting.
- OEM Coordination
- Coordinate with the OEM’s regional service office for updates, campaigns, audits, and training.
- Support new dealership launches within the cluster.
Qualifications:
- Bachelor’s degree in Mechanical/Automobile Engineering or equivalent.
- MBA in Operations or Management is a plus.
- 10–15 years of experience in automobile after-sales, with at least 3–5 years in a multi-location service leadership role.
Key Skills & Competencies:
- Strong leadership and team management.
- Excellent knowledge of workshop operations and technical know-how.
- Analytical thinking and data-driven decision-making.
- Strong communication and conflict resolution skills.
- Ability to drive performance and adapt to changing market needs.
KPIs to Monitor:
- Monthly Service Revenue (Labor & Parts)
- Workshop Efficiency & Productivity
- CSI/NPS Scores
- Repeat Job Ratio
- Technician & Bay Utilization
- Inventory Turnover (Parts)
- Complaint Resolution TAT
Interested candidates please share cv on 7573041842 / [email protected]
HR Executive
Heena Rajput
7573041842
Job Types: Full-time, Permanent
Pay: ₹500,000.00 - ₹1,500,000.00 per year
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Application Question(s):
- Please mention current salary & Expected ???
Experience:
- Service filed: 8 years (Preferred)
Willingness to travel:
Work Location: In person
