Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or social media
- Resolve customer complaints in a timely and professional manner
- Provide accurate information about products and services
- Maintain customer records and update databases
- Escalate complex issues to the appropriate department when necessary
- Follow up with customers to ensure resolution and satisfaction
- Handle customer feedback and suggest improvements
- Meet performance targets such as response time and customer satisfaction
Required Skills & Qualifications:
- Strong communication and interpersonal skills
- Good problem-solving abilities
- Patience and empathy when dealing with customers
- Basic computer knowledge and familiarity with CRM systems
- Ability to multitask and work under pressure
- High school diploma or bachelor’s degree (preferred)
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
