Customer Support Executive – International Voice Process (Saudi Airlines)
Location: Sector 135, Noida
Job Type: Full-time
About the Role
We are hiring Customer Support Executives for the Saudi Airlines International English Voice Process. This is an excellent opportunity for candidates with prior international voice support experience who are looking to build a rewarding career in the aviation industry.
As a Customer Support Executive, you will assist customers over voice calls, resolve queries, provide accurate information, and ensure a high-quality customer experience.
Key Responsibilities
- Handle inbound customer calls for Saudi Airlines.
- Assist customers with travel-related queries, bookings, cancellations, and general information.
- Deliver exceptional customer service while maintaining quality standards.
- Resolve customer concerns professionally and efficiently.
- Accurately document customer interactions in the system.
- Meet individual and team performance metrics.
Eligibility Criteria
- Graduate or Undergraduate.
- Minimum 9 months of Customer Support Voice Process experience (Domestic or International).
- Excellent spoken and written English communication skills.
- Strong customer service and problem-solving abilities.
- Comfortable working in rotational shifts.
Salary & Benefits
- CTC: ₹4.0 LPA – ₹4.7 LPA
- 5-day working week
- 2 rotational week offs
- Rotational shifts
- Both-side cab facility
- Career growth opportunities in the aviation customer support domain
Assessment Process
Candidates must successfully clear:
- AMCAT Assessment
- Writex English Assessment (Minimum B2 Level with a Score of 65)
Work Location: Sector 135, Noida
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Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Paid time off
- Provident Fund
Work Location: In person
