About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. VCA Implementation Services (VIS) is the executional arm of VCA focused on delivering capability and expertise to clients; we do this by sourcing and hiring talent to embed within our client’s organisations.
What Manager, VCA Managed Services Managed Services People and Process Optimisation Lead does at Visa:
In this role you will help to guide and support the growth of the VCA Implementation Services business across the Asia Pacific region by leading the Talent & Vendor Strategy Office (TVSO) for VIS APAC, responsible for centralizing and scaling contingent workforce (contractor) hiring, vendor management, and operational delivery. Drive standardization, efficiency, and control across markets while enabling faster hiring and improved vendor outcomes.
TVSO acts as the execution layer for hiring managers—owning the “how” of hiring, onboarding, vendor engagement, and operations—so the business can focus on delivery.
The core responsibilities of the role include:
People and Process Optimisation
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Own the centralisation of contingent worker hiring, vendor onboarding & procurement operations across APAC
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Consistently optimise by removing bottle necks, resolving escalations, complex cases and market specific challenges. Focus on creating efficiency by reducing cycle time, reducing vendor cost and eliminating duplication of work.
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Drive continuous improvement across TVSO processes by identifying efficiency opportunities, standardizing workflows, and leveraging automation and AI to reduce manual effort, improve turnaround times, and enhance scalability
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Work closely with market teams and internal stakeholders (sourcing, legal and leadership to ensure alignment and identify further opportunities for efficiency, standardisation and expansion.
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Manage team capacity, structure, and prioritization across hiring and operations, including scaling resources based on demand
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Ensure strong governance, compliance, and risk management while balancing speed and business needs
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Consolidate and standardize contingent workforce training materials across APAC to drive consistent process adoption and reduce dependency on manual guidance
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Drive people and culture across APAC to strengthen collaboration and embed consistent ways of working,
Why this is important to Visa
This role will help to scale and optimise our VIS delivery which will support Visa’s ambition of diversifying our revenue. You will own the processes and guidance to drive uptake and delivery of Implementation Services to our issuers; you will shape the way that we govern our projects, onboard our people and establish the frameworks for delivery – you will build relationships with key internal and external stakeholders. This will ultimately ensure a superior customer experience to their Visa card holders.
Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. VCA Implementation Services (VIS) is the executional arm of VCA focused on delivering capability and expertise to clients; we do this by sourcing and hiring talent to embed within our client’s organisations.
What Manager, VCA Managed Services Managed Services People and Process Optimisation Lead does at Visa:
In this role you will help to guide and support the growth of the VCA Implementation Services business across the Asia Pacific region by leading the Talent & Vendor Strategy Office (TVSO) for VIS APAC, responsible for centralizing and scaling contingent workforce (contractor) hiring, vendor management, and operational delivery. Drive standardization, efficiency, and control across markets while enabling faster hiring and improved vendor outcomes.
TVSO acts as the execution layer for hiring managers—owning the “how” of hiring, onboarding, vendor engagement, and operations—so the business can focus on delivery.
The core responsibilities of the role include:
People and Process Optimisation
-
Own the centralisation of contingent worker hiring, vendor onboarding & procurement operations across APAC
-
Consistently optimise by removing bottle necks, resolving escalations, complex cases and market specific challenges. Focus on creating efficiency by reducing cycle time, reducing vendor cost and eliminating duplication of work.
-
Drive continuous improvement across TVSO processes by identifying efficiency opportunities, standardizing workflows, and leveraging automation and AI to reduce manual effort, improve turnaround times, and enhance scalability
-
Work closely with market teams and internal stakeholders (sourcing, legal and leadership to ensure alignment and identify further opportunities for efficiency, standardisation and expansion.
-
Manage team capacity, structure, and prioritization across hiring and operations, including scaling resources based on demand
-
Ensure strong governance, compliance, and risk management while balancing speed and business needs
-
Consolidate and standardize contingent workforce training materials across APAC to drive consistent process adoption and reduce dependency on manual guidance
-
Drive people and culture across APAC to strengthen collaboration and embed consistent ways of working,
Why this is important to Visa
This role will help to scale and optimise our VIS delivery which will support Visa’s ambition of diversifying our revenue. You will own the processes and guidance to drive uptake and delivery of Implementation Services to our issuers; you will shape the way that we govern our projects, onboard our people and establish the frameworks for delivery – you will build relationships with key internal and external stakeholders. This will ultimately ensure a superior customer experience to their Visa card holders.
Qualifications
What you will need:
- A strong sense of curiosity to understand the way things work and how to solve problems within a large matrixed organisation.
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Ability to be self-directed and an independent worker who can take ownership of the role.
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Familiarity with Managed Services as a business.
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Experience working with vendors or agencies.
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Superior time and project management skills with the ability to manage multiple projects simultaneously and manage complex projects.
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Strong team orientation with a collaborative, diplomatic, and flexible style; able to work effectively in a matrixed organisation
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Excellent detail orientation, ensuring the highest level of quality/rigour in work product
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Excellent communication and presentation skills, including strong oral and written capabilities and the ability to communicate through presentation and guides.
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Highly organized and self-motivated, results-oriented individual
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12-14 years professional experience
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Bachelor’s degree or equivalent
What will also help:
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Ideally have worked in consulting, managed services, recruitment, workforce or project management type role.
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Experience working in a regional support team.
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Expert user of Microsoft office tools especially PowerPoint.
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Post graduate education/Master’s degree will be highly regarded.
Projects you will be a part of:
This role will play a critical role in delivering our Implementation servicesto issuers, it is a new business line which is in high demand from our clients. You will help to establish the guidance, processes and guard rails to support the rapid growth of our business. You will work with different market teams across the region to share best practice, foster communities, offer guidance and support.
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As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
