Role: Account Manager
Location: Bangalore, Mumbai & Delhi
Responsibilities:
Client Relationship Management: Build and maintain strong, long-lasting relationships with clients.
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Sales Strategy Development: Develop and implement strategic sales plans to achieve company goals.
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Account Growth: Identify and grow opportunities within assigned accounts.
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Negotiation and Closing: Negotiate contracts and close agreements to maximize profits.
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Customer Needs Analysis: Understand customer needs and provide appropriate IT solutions.
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Performance Metrics: Track and analyze key account metrics, such as sales results and forecasts.
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Collaboration: Work closely with internal teams, including marketing, support and product development, to ensure customer satisfaction.
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Problem Resolution: Handle customer complaints and provide solutions to ensure a high level of customer satisfaction.
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Reporting: Prepare regular reports on account status and sales performance.
Qualifications:
Experience: At least 4 years of experience in IT services/products sales. Experience handling BFSI/Fintech clients would be an added advantage.
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Education: Bachelor's degree in Business Administration, Marketing, or a related field. MBA would be an added advantage.
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Communication Skills: Excellent verbal and written communication skills.
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Negotiation Skills: Strong negotiation and closing skills.
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Technical Knowledge: Familiarity with IT industry, including software, hardware, networks, and data centers.
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Analytical Skills: Ability to analyze sales data and metrics.
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Customer Focus: Strong customer service orientation.
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Team Player: Ability to work collaboratively with cross-functional teams.
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Problem-Solving Skills: Strong problem-solving and conflict resolution skills.
