Driver Helpdesk Executive (Transport Coordinator)Job Title
Driver Helpdesk Executive / Transport Coordinator
Department
Operations / Logistics
Location
BJS, Sector 67, Mohali
Employment Type
Full-Time
Shift
Rotational Shift / UK Shift (as per business requirements)
Immediate joiners Prefferred
Working Days
- 5.5 Days Working
- 6 Days Working during the probation period
- Alternate Saturdays off after successful completion of probation
Job Summary
We are looking for a proactive and customer-focused Driver Helpdesk Executive (Transport Coordinator) to support drivers by resolving their operational queries, coordinating with internal teams, and ensuring smooth transportation operations. The ideal candidate should possess excellent communication skills, problem-solving abilities, and the capability to manage multiple tasks in a fast-paced logistics environment.
Key Responsibilities
- Act as the first point of contact for drivers regarding operational support and queries.
- Coordinate with drivers to ensure timely pickups, deliveries, and route adherence.
- Resolve driver concerns related to routes, delivery schedules, PODs, payments, and operational issues.
- Escalate unresolved issues to the relevant departments and ensure timely resolution.
- Monitor driver attendance, trip status, and daily operational activities.
- Maintain accurate records of driver interactions, complaints, and resolutions.
- Coordinate with dispatch, tracking, warehouse, and customer support teams to ensure seamless operations.
- Follow up with drivers to ensure deliveries are completed within defined timelines.
- Assist in handling emergency situations, delays, vehicle breakdowns, and route deviations.
- Prepare daily reports and update operational trackers.
- Ensure compliance with company SOPs, safety guidelines, and service-level agreements (SLAs).
Eligibility
- Graduate in any discipline.
- Freshers with excellent communication skills are welcome to apply.
- Candidates with 1+ year of experience in logistics, transportation, customer support, helpdesk, or operations coordination will be preferred.
Required Skills
- Excellent verbal and written communication skills.
- Strong coordination and follow-up skills.
- Good problem-solving and decision-making abilities.
- Ability to work under pressure and manage multiple tasks.
- Basic knowledge of Microsoft Excel, Outlook, and Google Sheets.
- Customer service mindset with a professional attitude.
- Attention to detail and strong organizational skills.
Preferred Skills
- Experience working with transport, logistics, courier, or fleet operations.
- Familiarity with GPS tracking systems or Transport Management Systems (TMS) is an advantage.
- Experience handling driver or customer escalations is preferred.
Key Competencies
- Communication Skills
- Customer Service Orientation
- Team Collaboration
- Time Management
- Problem Solving
- Accountability
- Adaptability
What We Offer
- Competitive Salary
- Career Growth Opportunities
- Professional Training & Development
- Supportive Work Environment
- Cab Facility (Subject to Route Feasibility)
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
