Key Account Executive – Sales
Department: Sales / Business Development
Reports To: Sales Manager
Location: Koyambedu
Employment Type: Full-time
Experience: 1-3 years in B2B Sales / Key Account Management
Role Summary
We are looking for a results-driven Key Account Executive – Sales to manage and grow strategic customer accounts. The role will be responsible for achieving revenue and profitability targets, developing strong relationships with key decision-makers, identifying new business opportunities, and driving cross-selling and upselling within existing accounts.
The ideal candidate should have strong commercial acumen, excellent communication and negotiation skills, and a proven track record of achieving sales targets.
Key Responsibilities
- Manage a portfolio of key and strategic customer accounts and act as the primary point of contact.
- Develop and execute account plans to achieve revenue, volume, margin, and profitability targets.
- Build strong, long-term relationships with CXOs, procurement teams, business heads, and other key stakeholders.
- Understand customer business requirements and propose appropriate products, services, and solutions.
- Identify and convert upselling, cross-selling, and new business opportunities within existing accounts.
- Generate new leads and expand the customer base through prospecting, networking, referrals, and market intelligence.
- Prepare and deliver business proposals, presentations, quotations, and commercial negotiations.
- Manage the complete sales cycle from lead generation and qualification through negotiation, closure, and post-sales support.
- Maintain a healthy sales pipeline and provide accurate sales forecasts and regular MIS reports.
- Monitor account performance, customer satisfaction, competitor activity, and market trends.
- Coordinate with internal teams such as Operations, Customer Service, Finance, Product, and Marketing to ensure seamless service delivery.
- Handle customer escalations and ensure timely resolution of commercial and service-related issues.
- Negotiate pricing, contracts, payment terms, and other commercial requirements within company guidelines.
- Ensure timely collections and follow up on outstanding payments where applicable.
- Conduct periodic account reviews and identify opportunities for improving customer value and retention.
- Maintain accurate customer information, sales activities, opportunities, and forecasts in the CRM.
- Participate in industry events, customer meetings, exhibitions, and networking activities as required.
- Achieve agreed monthly, quarterly, and annual sales targets.
Key Performance Indicators (KPIs)
- Revenue / Sales Target Achievement
- Gross Margin / Profitability
- New Customer Acquisition
- Existing Account Growth
- Upselling & Cross-selling Revenue
- Sales Pipeline Value and Conversion
- Customer Retention Rate
- Collection / Outstanding Receivables
- Forecast Accuracy
- Customer Satisfaction
Candidate Profile
Education:
- Bachelor's degree in Business Administration, Marketing, Sales, Engineering, or a related discipline.
- MBA/PGDM in Sales or Marketing will be an advantage.
Experience:
- 1-3 years of experience in B2B sales, enterprise sales, or key account management.
- Proven experience managing large or strategic customer accounts.
- Experience in consultative/value-based selling is preferred.
Required Skills
- Strong B2B sales and business development skills
- Key account management
- Excellent negotiation and presentation skills
- Strong relationship-building and stakeholder-management abilities
- Commercial and business acumen
- Consultative and solution-oriented selling
- Pipeline and CRM management
- Analytical and problem-solving skills
- Excellent verbal and written communication
- Strong planning, follow-up, and execution skills
- Ability to work independently and meet aggressive sales targets
- Willingness to travel for customer meetings, when required
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
