Monitor server and infrastructure health 24×7.
- Monitor servers via SolarWinds/Nagios.
- Escalate alerts to L2 teams.
- Document incidents in ITSM.
- Produce daily reports.
SolarWinds, Nagios, ManageEngine.
ITIL Foundation.
NOC 24×7.
W3 – 2 FTEs | W5 – 3 FTEs | W7 – 4 FTEs steady state.